Decision search
Your search has 11 results
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Dorset County Council (18 014 574)
Statement Not upheld Charging 15-Aug-2019
Summary: Mrs H complains on behalf of her mother about the Council’s decision that she had deprived herself of capital, in order to reduce the amount she was charged for care. The Ombudsman’s view is the Council’s decision was a reasonable one for it to make, based on the evidence available. So it is not one the Ombudsman can criticise.
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Dorset County Council (18 016 599)
Report Upheld Special educational needs 15-Aug-2019
Summary: Mr B complains the Council has failed to ensure his son C received the provision detailed in his Education, Health and Care plan. He also complains it failed to arrange suitable alternative provision whilst C was out of mainstream education.
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Dorset County Council (18 012 800)
Statement Not upheld Assessment and care plan 14-Aug-2019
Summary: The Ombudsmen find there was an avoidable and unreasonable delay in arranging support for a man entitled to s117 aftercare. As a result he missed out on an opportunity to benefit from this support for close to a year. The fault also meant his mother incurred costs she would not have otherwise had, in attempting to provide replacement care. The NHS Trust has agreed to apologise, make payments and create an action plan to address the injustice these failings caused.
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Dorset County Council (18 014 578)
Statement Upheld Assessment and care plan 08-Aug-2019
Summary: Mr K is an adult with additional needs who receives care and support from the Council. There was fault in the way the Council carried out a financial assessment of Mr K and in its communications and its response to his complaint. The Council also failed to provide a care plan and personal budget. The Council has agreed to apologise to the family, to provide a care plan and personal budget, to reassess Mr K’s finances and to reimburse him accordingly. The Council has also agreed to pay a symbolic payment of £350 to reflect the injustice suffered by the fault.
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Dorset County Council (18 014 483)
Statement Upheld Transition from childrens services 30-Jul-2019
Summary: Mr & Mrs B complain that the Council delayed in making appropriate arrangements for the transition of her child to adult services. I have completed my investigation on the basis that there was fault in the transition process. The Council has agreed to offer a financial remedy to the family.
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Dorset County Council (18 015 447)
Statement Not upheld Other 16-Jul-2019
Summary: Mr X says the Council failed to take enforcement action against the breach of a planning condition by a local school. This complaint was closed because there was no fault by the Council in terms of its consideration of the planning enforcement matter.
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Dorset County Council (18 006 674)
Statement Closed after initial enquiries Assessment and care plan 17-Jun-2019
Summary: The Ombudsmen will not investigate Ms Z’s complaint about the funding arrangements for care of her mother, Mrs Y, who has complex needs. Ms Z says that disputes over funding between the Council and CCG delayed provision of appropriate care, and caused distress and anxiety to her and Mrs Y. The Ombudsmen should not investigate her complaint, as it is unlikely an investigation will be able to achieve anything further for her.
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Dorset County Council (18 014 507)
Statement Upheld Special educational needs 14-Jun-2019
Summary: Mrs X complains on behalf of her daughter, Y and states the Council has failed to arrange suitable provision to meet her special educational needs. She also complains it did not address her concerns about this matter in a timely manner, if at all, and it failed to ensure Y was properly safeguarded whilst at school. The Ombudsman has found the Council was at fault for failing to ensure suitable alternative educational provision was given to Y between December 2015 and April 2016. It was also at fault for not following statutory guidance and taking too long to transfer Y’s Statement of Special Educational Needs to an Education, Health and Care Plan. The Council’s faults resulted in Y losing educational provision therefore we recommend it makes a financial payment to her to remedy this injustice. We also recommend it apologises to her and her family for what happened. The Council has accepted our findings and will carry out our recommendations.
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Dorset County Council (18 013 537)
Statement Not upheld Assessment and care plan 07-Jun-2019
Summary: Mr D complained about how the Council considered his brother’s contributions towards the cost of his care. He also complains about how the assessment was carried out, and the frequency of the assessments. However, we have found no fault with the Council’s actions.
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Dorset County Council (18 016 165)
Statement Not upheld Child protection 03-Jun-2019
Summary: Mr X complains about the way the Council handled a safeguarding referral made by the mother of his daughter’s boyfriend. He says the assessment it subsequently conducted failed to consider key evidence and neither his views nor those of his family were listened to. Similarly, he is concerned it did not properly investigate concerns he reported about his daughter’s welfare. The Ombudsman has found the Council was not at fault because its assessment took account of the evidence that was relevant to the case and focussed on the best interests of Mr X’s daughter. It also addressed the concerns he raised and found there was no risk to his daughter.