Decision search
Your search has 357 results
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Sheffield City Council (23 005 575)
Statement Closed after initial enquiries Allocations 19-Sep-2023
Summary: We will not investigate this complaint about how the Council assessed the complainants housing priority. There is not enough evidence of fault to justify our involvement.
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Sheffield City Council (22 017 872)
Statement Closed after initial enquiries Assessment and care plan 19-Sep-2023
Summary: We will not investigate Mr X’s complaint that the Council advised him wrongly when he requested a benefits check as part of his carer’s assessment, that he was unable to contact Adult Social Care and that the Council delayed in responding to his complaint. There is not enough significant injustice to warrant an investigation.
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Sheffield City Council (23 007 365)
Statement Closed after initial enquiries Other 16-Sep-2023
Summary: We will not investigate this complaint that the Council has not accepted liability for a personal injury as this is a matter for the courts.
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Sheffield City Council (23 009 083)
Statement Closed after initial enquiries Trees 12-Sep-2023
Summary: We will not investigate Mr B’s complaint that his property was damaged by a fallen tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Sheffield City Council (23 005 945)
Statement Closed after initial enquiries Special educational needs 10-Sep-2023
Summary: We will not investigate this complaint that the Council refused to consider a complaint. This is because there is insufficient evidence of fault by the Council. Complaints about how the Council has responded to a Freedom of Information request is better dealt with by the Information commissioner and we cannot investigate matters previously considered by the Ombudsman.
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Sheffield City Council (23 006 740)
Statement Closed after initial enquiries Private housing 07-Sep-2023
Summary: We will not investigate this complaint about the Council’s investigation of disrepair claims in a housing association property. There is insufficient evidence of fault which would warrant an investigation.
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Sheffield City Council (22 016 436)
Statement Not upheld Special educational needs 03-Sep-2023
Summary: Miss D complains that the Council has failed to provide an appropriate school place for her son. We found no fault.
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Sheffield City Council (22 017 244)
Statement Upheld Special educational needs 03-Sep-2023
Summary: Miss D complains the Council delayed issuing her son’s final EHC plan. We found fault. The Council has already apologised for the delay, which remedies the injustice caused.
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Sheffield City Council (23 007 249)
Statement Closed after initial enquiries Council tax 30-Aug-2023
Summary: We will not investigate this complaint about a council tax discount as the complainant had the right to appeal to the Valuation Tribunal about this.
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Sheffield City Council (23 003 453)
Statement Upheld Street furniture and lighting 29-Aug-2023
Summary: There was fault by the Council in its measurement of light levels. Either it measured light at the wrong property or it made an error in one of the complaint responses by referring to the wrong house number. Either way, this was fault causing avoidable confusion about whether the measurements were from the right property. The Council has already taken appropriate action to remedy the injustice by retaking measurements and undertaking repairs to the lamp’s shield.