Decision search
Your search has 128 results
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Middlesbrough Borough Council (20 010 600)
Statement Upheld Council tax 28-Jun-2021
Summary: Miss X complained the Council failed to produce a Council Tax bill for her property from 2016 until February 2020 despite her contacts. Miss X says this resulted in a large debt owed on her Council Tax account. The Ombudsman found fault with the Council failing to register Miss X’s Council Tax account. The Council agreed to provide Miss X with an apology and a payment of £300 to reflect the delays and distress caused.
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Middlesbrough Borough Council (20 005 798)
Statement Closed after initial enquiries Covid-19 08-Jun-2021
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a COVID-19 small business grant. This is because there is no evidence of fault by the Council.
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Middlesbrough Borough Council (20 008 984)
Statement Upheld Council tax 08-Jun-2021
Summary: Mr B complained the Council gave incorrect advice on its policy on council tax exemptions and failed to consider his complaint within reasonable time. The Council says it has now considered his request and decided the exemption does not apply. We find fault with how the Council considered this matter which caused Mr B an injustice. To remedy the injustice the Council has agreed to apologise and pay him £100. We do not find fault with the decision itself.
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Middlesbrough Borough Council (21 000 273)
Statement Closed after initial enquiries Parking and other penalties 24-May-2021
Summary: We cannot investigate Mrs X’s complaint about the Council’s escalation of a penalty charge notice. This is because she has applied to the Traffic Enforcement Centre to make a late statutory declaration.
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Middlesbrough Borough Council (20 010 518)
Statement Upheld Refuse and recycling 24-May-2021
Summary: Mrs B complained the Council broke her garden waste bin and failed to replace it. She said it also failed to give her alternatives to dispose of her waste. As a result, Mrs B said she experienced distress from the Council’s delays and time and trouble to bring her concerns to the Council’s attention. The Council was at fault. This was because it failed to tell Mrs B it could not provide a bin and how she could dispose of her garden waste during this time. It was also at fault for failing to provide her a new bin in April 2021 as it said it would. The Council has agreed to apologise to Mrs B, tell her when it will provide a new bin and how she can dispose of her garden waste until she receives it. It will also make a payment to acknowledge the distress, uncertainty and time and trouble it caused her.
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Middlesbrough Borough Council (20 013 659)
Statement Closed after initial enquiries Child protection 11-May-2021
Summary: We cannot investigate Mrs X’s complaint about the Council’s children services team involvement with her family. The Court considered and decided the care of the child concerned and we cannot investigate matters contained in legal proceedings.
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Middlesbrough Borough Council (20 013 246)
Statement Closed after initial enquiries Child protection 31-Mar-2021
Summary: We cannot investigate Mr X’s complaint about the Council’s assessment of him contained in a viability report. The report will be used as part of court proceedings and is therefore outside our jurisdiction.
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Middlesbrough Borough Council (20 011 432)
Statement Closed after initial enquiries Child protection 26-Mar-2021
Summary: We cannot investigate Mr B’s complaint that the Council failed to take action to safeguard his daughter. This is because the complaint concerns matters which were considered and decided in court.
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Middlesbrough Borough Council (20 010 574)
Statement Closed after initial enquiries Refuse and recycling 01-Mar-2021
Summary: We will not investigate this complaint about a missed recycling collection because there is insufficient evidence of injustice.
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Middlesbrough Borough Council (19 010 587)
Statement Upheld Planning applications 17-Feb-2021
Summary: The Council is at fault for failing to consider the potential use of a fire escape as a balcony when it granted planning permission for an external door to a property opposite Mrs X’s home. The Council should pay Mrs X £1679 to recognise the permanent loss of amenity and £250 to acknowledge their time and trouble pursuing the complaint