Decision search
Your search has 128 results
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Middlesbrough Borough Council (21 011 804)
Statement Closed after initial enquiries Refuse and recycling 17-Nov-2021
Summary: We will not investigate Mrs B’s complaint that Council refuse collectors damaged her car. This is because it is reasonable for Mrs B to take the Council to court, which is in the best position to decide the matter.
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Middlesbrough Borough Council (21 008 256)
Statement Upheld Other 03-Nov-2021
Summary: We will not investigate this complaint about lack of care Mrs C received. This is because we could not add to the Council’s response and are satisfied any injustice to Mrs C has been remedied through the additional processes and procedures the Council has put in place.
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Middlesbrough Borough Council (21 008 069)
Statement Closed after initial enquiries Other 27-Oct-2021
Summary: I cannot investigate this complaint about the Council’s children’s services involvement with contact arrangements for the complainants child. This is because the matter is subject to court proceedings.
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Middlesbrough Borough Council (20 010 090)
Statement Not upheld Disabled facilities grants 05-Oct-2021
Summary: Mr & Mrs D complain about the Council's decision not to award a Disabled Facilities Grant to fund a loft conversion. We have found no fault by the Council.
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Middlesbrough Borough Council (21 006 726)
Statement Closed after initial enquiries Council tax 28-Sep-2021
Summary: We will not investigate Mr X’s complaint about advice issued over council tax exemptions. This is because we are unlikely to find evidence of fault by the Council.
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Middlesbrough Borough Council (21 006 539)
Statement Closed after initial enquiries Council tax 19-Sep-2021
Summary: We will not investigate this complaint regarding council tax liability as it is reasonable to expect the complainant to appeal to the Valuation Tribunal.
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Middlesbrough Borough Council (20 011 701)
Statement Upheld Other 01-Sep-2021
Summary: Mr X complained about visits to his property from Council officers, the Council’s failure to deal with complaints about these visits and the designated point of contact who failed to respond or deal with his concerns. The Council was not at fault for visiting Mr X’s premises as it did so in response to concerns raised by members of the public. It failed to clearly explain the limits and boundaries of the designated point of contact and did not respond to one of Mr X’s complaints. It has agreed to apologise to Mr X for this
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Middlesbrough Borough Council (20 014 374)
Statement Upheld Refuse and recycling 15-Jul-2021
Summary: Mr X complained the Council failed to collect and return his bins in line with the assisted collection agreement. The Council’s repeated failure to collect and return Mr X’s bins over a 12-month period was fault. The Council agreed to pay Mr X £150 to acknowledge the frustration and time and trouble this caused. It will also monitor his next 12 refuse bin collections.
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Middlesbrough Borough Council (21 003 122)
Statement Closed after initial enquiries Other 15-Jul-2021
Summary: We cannot investigate Mrs X’s complaint about the contents of a report submitted in family court proceedings because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Middlesbrough Borough Council (20 009 730)
Statement Upheld Fostering 09-Jul-2021
Summary: The Council was at fault for failing to properly communicate its decision about Mr X’s Supported Lodging application. This left Mr X unsure about the Council’s decision making and caused him to complain. The Council has agreed to our recommendations to remedy the injustice caused.