Decision search
Your search has 128 results
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Middlesbrough Borough Council (22 003 665)
Statement Closed after initial enquiries Other 28-Jun-2022
Summary: We cannot investigate this complaint about the Council’s actions. The matters complained of are not separable from matters concerning the residence of and contact with Mr X’s child. This has been subject to court proceedings and Mr X also has a right to return to court it would be reasonable to use.
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Middlesbrough Borough Council (22 002 690)
Statement Closed after initial enquiries Child protection 19-Jun-2022
Summary: We cannot investigate this complaint about a child’s education and Special Educational Needs provision. This is because this matter is currently part of ongoing court proceedings.
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Middlesbrough Borough Council (22 003 433)
Statement Closed after initial enquiries Trees 14-Jun-2022
Summary: We will not investigate Mr B’s complaint that a Council owned tree has damaged his property. This is because it is reasonable for Mr B to pursue his compensation claim at court, which is in the best position to decide the matter.
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Middlesbrough Borough Council (22 002 895)
Statement Closed after initial enquiries Parking and other penalties 14-Jun-2022
Summary: We will not investigate this complaint about enforcement of a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and there is not significant enough injustice to warrant an investigation.
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Middlesbrough Borough Council (21 010 516)
Statement Upheld Other 26-May-2022
Summary: Mr X complains about the Council’s handling of his reports of rats and fly tipping. We have decided to uphold Mr X’s complaint. This is because there is evidence of fault by the Council, which caused Mr X uncertainty about what action it would take. To remedy this, the Council has agreed to apologise to Mr X, open a new investigation into his reports and make several service improvements.
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Middlesbrough Borough Council (21 015 543)
Statement Not upheld Covid-19 26-May-2022
Summary: Mr B complained the Council failed to sufficiently support his business both when refusing a grant to support the business during the COVID-19 pandemic and more generally. We do not uphold the complaint finding no fault by the Council.
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Middlesbrough Borough Council (22 000 570)
Statement Closed after initial enquiries Child protection 23-May-2022
Summary: We cannot investigate Mrs X’s complaint about her son being removed from her care and contact with him being stopped, because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are being considered and decided in court. We will not investigate Mrs X’s complaint about her son having bruises in his foster care placement. This is because there is nothing we could add to the Council’s previous investigation on this.
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Middlesbrough Borough Council (21 018 848)
Statement Closed after initial enquiries Highway repair and maintenance 21-Apr-2022
Summary: We will not investigate this complaint about the Council’s closure of a road which affected Mrs X’s business parking. There is insufficient evidence of fault which would warrant an investigation.
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Middlesbrough Borough Council (21 018 847)
Statement Closed after initial enquiries Other 18-Apr-2022
Summary: We will not investigate this complaint about the accuracy of a children services assessment report. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Information Commissioner’s Office is better placed.
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Middlesbrough Borough Council (21 018 511)
Statement Closed after initial enquiries Parking and other penalties 13-Apr-2022
Summary: We will not investigate this complaint about the Council’s decision not to issue another car park season ticket. This is because there is insufficient evidence of fault by the Council.