Decision search
Your search has 128 results
-
Middlesbrough Borough Council (21 019 061)
Statement Upheld Other 04-Sep-2022
Summary: The complainant (Mrs X) said the Council failed to support her when her niece (Y) was placed in her care. We find fault with the Council for refusing to consider Mrs X’s complaint through its children’s statutory complaint procedure. This caused Mrs X injustice. The Council agreed to apologise, to make a payment to recognise time and trouble when pursuing Mrs X’s complaint and to carry out the children’s statutory complaint procedure. The Council will also provide some training to its staff dealing with the Children Services complaints.
-
Middlesbrough Borough Council (22 000 373)
Statement Upheld Child protection 30-Aug-2022
Summary: We have upheld this complaint because the Council delayed consideration of a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing a stage two complaint response within one month.
-
Middlesbrough Borough Council (22 006 452)
Statement Closed after initial enquiries Land 30-Aug-2022
Summary: We will not investigate this complaint about the Council’s response to the overgrown state of the alley behind Mr X’s house. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
-
Middlesbrough Borough Council (22 005 305)
Statement Closed after initial enquiries Pollution 23-Aug-2022
Summary: Mr X complains the Council was wrong to approve housing which allowed for sewage to be dealt with via a package treatment plant rather than connection to the main sewer. We will not investigate the complaint because it is a late complaint and because ongoing pollution of a beck caused by sewage from the properties is a matter for the Environment Agency to address and not the Council.
-
Middlesbrough Borough Council (22 005 535)
Statement Closed after initial enquiries Private housing 10-Aug-2022
Summary: We will not investigate this complaint about the Council rejecting Mr X’s application for assistance to replace rotten wooden windows in his home. There is insufficient evidence of fault which would warrant an investigation.
-
Middlesbrough Borough Council (22 006 017)
Statement Closed after initial enquiries Trees 04-Aug-2022
Summary: We will not investigate this complaint about damage to the complainant’s property from a council owned tree. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council for the claimed injustice.
-
Middlesbrough Borough Council (22 004 832)
Statement Closed after initial enquiries Trees 03-Aug-2022
Summary: We will not investigate this complaint about the Council planting a micro-forest near the complainant’s home. This is because there is insufficient evidence of injustice.
-
Middlesbrough Borough Council (21 010 089)
Statement Upheld Antisocial behaviour 31-Jul-2022
Summary: Mr X complained the Council failed to properly investigate anti-social behaviour from his neighbour. The Council was at fault for failing to consider all available options, for delaying looking into support for the alleged perpetrator, and for failing to regularly send Mr X’s CCTV evidence to the estate agent who managed the property the alleged perpetrator rented. The Council agreed to provide a remedy for the uncertainty its faults caused.
-
Middlesbrough Borough Council (22 001 772)
Statement Upheld Adoption 03-Jul-2022
Summary: In January 2022 we upheld a complaint against the Council and it agreed to our recommendations to remedy the injustice caused. The Council was at fault as it delayed completing an agreed action by three months. It has now completed the agreed action but should apologise to Mr and Mrs X for the frustration and uncertainty caused by the delay.
-
Middlesbrough Borough Council (21 013 660)
Statement Not upheld Rights of way 29-Jun-2022
Summary: Mr X and Mrs Y complain about the Council’s decision to build a new footpath/cycleway to create a new right of way on open green land near to their properties causing a nuisance. We found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.