Decision search
Your search has 128 results
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Middlesbrough Borough Council (22 014 971)
Statement Not upheld Enforcement 25-Jul-2023
Summary: Mr X complained on behalf of himself, his wife, and neighbours that the Council failed to take enforcement action about a wall that he said a developer built too high. Mr X said this caused overbearing and overlooking from the new development. We do not find the Council at fault.
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Middlesbrough Borough Council (23 003 257)
Statement Closed after initial enquiries Trees 05-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to programme regular clearance of leaf fall. Further investigation is unlikely to lead to a different outcome.
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Middlesbrough Borough Council (23 002 852)
Statement Closed after initial enquiries Planning applications 25-Jun-2023
Summary: We will not investigate this complaint about the Council’s refusal to refund a planning application fee. We have not seen evidence of fault in how the Council considered his planning application. Also, it is not a good use of public funds to investigate a complaint about the Council’s complaints procedure alone.
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Middlesbrough Borough Council (23 002 826)
Statement Closed after initial enquiries Council tax 20-Jun-2023
Summary: We will not investigate this complaint about the collection of council tax arrears because there is insufficient evidence of fault by the Council and because the arrears have been confirmed in court.
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Middlesbrough Borough Council (23 001 550)
Statement Closed after initial enquiries Licensing 06-Jun-2023
Summary: We will not investigate this complaint about how the Council administers its selective landlord licensing scheme. There is not enough evidence of fault to justify our involvement.
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Middlesbrough Borough Council (23 002 284)
Statement Closed after initial enquiries Parking and other penalties 06-Jun-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mr X to use the alternative remedy available to him.
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Middlesbrough Borough Council (23 001 367)
Statement Closed after initial enquiries Child protection 25-May-2023
Summary: We will not investigate this complaint about the content of a report written by the Council, which Mr X said was biased and one-sided as we could not achieve the outcomes Mr X is seeking. The Information Commissioner’s Office would be better placed than us to consider matters of data inaccuracy. The report was written to make recommendations about the residency and contact arrangements of Mr X’s children, which are matters about which Mr X has a right to go to court it would be reasonable to use, as would any alleged libel. Beyond these matters, investigation by us would be unlikely to find opinions to be matters of fault.
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Middlesbrough Borough Council (23 001 410)
Statement Closed after initial enquiries Child protection 08-May-2023
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. The law prevents us from investigating matters that are subject to court proceedings.
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Middlesbrough Borough Council (22 009 914)
Statement Upheld Other 04-Apr-2023
Summary: Mrs B complained that the Council repeatedly failed to meet her reasonable adjustments when communicating with her about her son C. We found some fault in the Council’s actions. The Council has agreed to pay her £100 and take steps to ensure Mrs B’s reasonable adjustments are met in the future. We have not found fault with the operation of the complaints procedure.
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Middlesbrough Borough Council (22 013 045)
Statement Closed after initial enquiries Looked after children 16-Feb-2023
Summary: We will not investigate this complaint about the Council’s social work team not taking Mr X’s concerns about his children’s mother seriously. He says this puts his children at risk of harm. This is because there is insufficient evidence of fault in the way the Council considered Mr X’s concerns to justify an investigation.