Decision search
Your search has 128 results
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Middlesbrough Borough Council (20 010 703)
Statement Closed after initial enquiries Other 17-Feb-2021
Summary: Mr X complains about the way the Council considered their Local Plan. We will not investigate this complaint because the matter is out of time and for the Planning Inspector. Nor is there evidence of any significant personal injustice to warrant investigation.
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Middlesbrough Borough Council (20 009 762)
Statement Closed after initial enquiries Refuse and recycling 11-Feb-2021
Summary: We will not investigate this complaint about a replacement bin because the Council has offered a remedy and there is not enough remaining injustice to require an investigation.
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Middlesbrough Borough Council (20 009 760)
Statement Closed after initial enquiries Child protection 10-Feb-2021
Summary: We will not investigate Mr X’s complaint about data sharing. The Information Commissioner’s Office is better placed.
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Middlesbrough Borough Council (19 012 844)
Statement Upheld Safeguarding 04-Feb-2021
Summary: A CAB adviser complained on behalf of Ms X that the Council failed to properly manage her finances after becoming an appointee. She says this mismanagement resulted in employment support allowance and housing benefit overpayments of more than £12,000. The Council failed to notify the Department for Work and Pensions of changes to Ms X’s circumstances and failed to spend the benefit in Ms X’s best interests which were its duties as appointee. The overpayments of benefits would not have occurred if the Council had acted correctly as appointee.
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Middlesbrough Borough Council (20 003 452)
Statement Upheld Child protection 14-Jan-2021
Summary: The Council is at fault for failing to deal with Mrs X’s complaint through the statutory children’s complaints process. The Council should apologise to Mrs X and arrange for her complaint to be considered.
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Middlesbrough Borough Council (20 008 606)
Statement Closed after initial enquiries Refuse and recycling 13-Jan-2021
Summary: We will not investigate Mr X’s complaint about a missed recycling collection as the injustice caused to him from this is not sufficient to warrant our involvement.
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Middlesbrough Borough Council (19 017 865)
Statement Not upheld Refuse and recycling 16-Dec-2020
Summary: Mr X complained the Council failed to take appropriate action to deal with incidents of fly tipping and overflowing commercial and communal bins on the street where he owns a restaurant. There was no fault in the Council’s actions.
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Middlesbrough Borough Council (20 007 437)
Statement Closed after initial enquiries Refuse and recycling 15-Dec-2020
Summary: Mr X complains about the Council’s delay in removing litter from a local area. The Ombudsman will not investigate the complaint because there are insufficient grounds to warrant an investigation.
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Middlesbrough Borough Council (20 005 973)
Statement Closed after initial enquiries Covid-19 23-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of business grants available due to COVID-19. This is because there is not enough evidence of fault by the Council.
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Middlesbrough Borough Council (20 003 096)
Statement Not upheld Rights of way 23-Oct-2020
Summary: Mrs D complains about a public right of way and matters associated with it including criminal damage. The Ombudsman has discontinued the investigation. That is because an investigation would not add to the Council’s response on part of the complaint. Other issues are premature and need to be considered under the Council’s complaints process before the Ombudsman can look into them.