Decision search
Your search has 656 results
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Essex County Council (23 017 205)
Statement Closed after initial enquiries Looked after children 19-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s communication with him regarding his child, Y, who is a looked after child. The Council has already apologised for delays in sending a report, and further investigation is unlikely to achieve a different outcome.
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Essex County Council (23 009 545)
Statement Upheld Domiciliary care 19-Mar-2024
Summary: Mrs X complained about the actions of the care provider arranged by the Council after her father, Mr Y, fell at home. There was fault in how the care provider, acting on behalf of the Council, arranged for Mr Y to go into a care home, without seeking the Council’s approval first. This led to Mr Y being charged for care he would not have been. The Council agreed to apologise, reimburse some of the care fees Mr Y was charged and remind its providers about the correct procedure to follow in future.
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Essex County Council (23 006 438)
Statement Upheld Special educational needs 19-Mar-2024
Summary: Ms X complained about the time the Council took to carry out an Education, Health and Care needs assessment and issue a final Education, Health and Care plan for her son, causing her and her son frustration and uncertainty. The Council has agreed to apologise to Ms X and make a payment for the frustration and uncertainly caused by the delay.
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Essex County Council (23 015 970)
Statement Closed after initial enquiries Special educational needs 14-Mar-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education, Health and Care process or the education of her child, Y, because Miss X has a right of appeal to the SEND Tribunal about the content of Y’s Education, Health and Care Plan.
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Essex County Council (23 016 285)
Statement Closed after initial enquiries Parking and other penalties 14-Mar-2024
Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant confirms they have appealed against the Notice and therefore the complaint is outside our jurisdiction.
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Essex County Council (23 017 293)
Statement Closed after initial enquiries Traffic management 13-Mar-2024
Summary: We will not investigate this complaint about how the Council dealt with a request for a disabled parking bay. That is because the complaint is late and further investigation would not lead to a different outcome.
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Essex County Council (23 010 114)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council failed to amend her son, Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance, to provide a personal budget and to provide appropriate education for him between April 2022 and December 2023. The Council delayed issuing an amended EHC Plan and failed to provide the provision in Y’s plan from April 2022 to November 2023. The Council agreed to apologise to Mrs X, reimburse her for the provision she paid for and pay her £6,500 to recognise the injustice caused to her and the provision Y missed.
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Essex County Council (23 003 950)
Report Upheld Special educational needs 07-Mar-2024
Summary: Mrs X complained about the Council’s failure to carry out an Education, Health and Care (EHC) needs assessment for Y when she had asked for it in January 2022, follow the statutory timescales for an EHC Plan process and deliver suitable full-time education to Y since September 2022.
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Essex County Council (23 012 630)
Statement Upheld Special educational needs 06-Mar-2024
Summary: The Council delayed carrying out an Education, Health, and Care Needs Assessment for Ms X’s child, Z. This was due to the shortage of Educational Psychologists. We are satisfied with the service improvements already being carried out by the Council to resolve this issue. However in recognition of the injustice caused to Z and their family, the Council has also agreed to pay Ms X £100 for each month of delay in concluding Z’s needs assessment.
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Essex County Council (23 011 983)
Statement Upheld Special educational needs 06-Mar-2024
Summary: There was a sixteen week delay in the Council issuing an amended final EHC Plan after an annual review meeting. There was also a failure to resolve the complaint at local level. This caused injustice. The Council will apologise, make a symbolic payment and consider service improvements.