Decision search
Your search has 13 results
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Bournemouth Borough Council (18 016 869)
Statement Not upheld Charging 07-Jan-2020
Summary: Mrs X complains the Council has failed to deal properly with her son’s disability related expenditure, resulting in the charge for his care increasing from £18.88 to £34.35 a week, which he cannot afford. The Council is not at fault over the way it has dealt with the son’s assessed charge.
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Bournemouth Borough Council (18 018 634)
Statement Upheld Child protection 16-Dec-2019
Summary: Mrs X complained about how the Council dealt with a parenting assessment and psychological assessment to inform a decision about returning her children to her care. There was no fault in the way the parenting assessment was carried out. There was delay in carrying out the psychological assessment which caused frustration and anxiety and delay in returning the children to Mrs X. The Council has agreed a suitable remedy.
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Bournemouth Borough Council (18 016 735)
Statement Upheld Charging 05-Dec-2019
Summary: The Council has accepted it caused confusion and anxiety to the complainant for failures in its charging processes. It has agreed to waive historic charges and allocate a specific worker for the complainant to contact. The Council failed to deal with the complainant’s complaint properly and provided confusing and conflicting information which added to her anxiety. The Council has agreed to apoloigse for these failures and make procedural changes.
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Bournemouth Borough Council (18 012 035)
Statement Upheld Assessment and care plan 25-Nov-2019
Summary: The Council is at fault as it did not instruct an independent social worker to consider if Mrs X had unmet need from March 2016 when carrying out an independent assessment of her care and support needs following a previous complaint to the Ombudsman. This fault caused uncertainty to Mr and Mrs X which the Council should remedy. There is no evidence of fault in the Council’s decision not to backdate Mrs X’s increased care package to March 2016.
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Bournemouth Borough Council (18 013 903)
Statement Not upheld Allocations 05-Nov-2019
Summary: Ms C complained about how the Council considered her housing application, meaning she has continued to live in unsuitable accommodation. However, there is no evidence of fault in how the Council considered the matters raised by Ms C.
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Bournemouth Borough Council (18 017 758)
Statement Upheld Assessment and care plan 20-Sep-2019
Summary: There is no evidence the Council was at fault in its assessment of Mr X’s social care needs, except in its failure to consider his need for someone to accompany him to medical appointments. The Council now agrees to reconsider its assessment on that point in the light of the Care Act.
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Bournemouth Borough Council (18 016 326)
Statement Not upheld Enforcement 02-Aug-2019
Summary: Mr X complained his neighbour built a garage without planning permission and the builder buried asbestos waste in the neighbour’s garden. Mr X says the garage affects his amenity and is concerned the buried asbestos might affect his health. The Council took no formal enforcement action. There was no fault in the way the Council made its decisions.
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Bournemouth Borough Council (18 018 501)
Statement Upheld Special educational needs 16-Jul-2019
Summary: Mr C complains that the Council delayed providing Makaton training to staff at his son’s school, which resulted in him missing out on special educational need (SEN) provision for more than a term. I have concluded my investigation on the basis on the basis there were delays in providing Makaton provisions to Mr C’s son. I consider it appropriate for the Council to offer a financial remedy to Mr C.
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Bournemouth Borough Council (18 017 884)
Statement Not upheld Local welfare payments 02-Jul-2019
Summary: There was no fault in the way the Council decided not to award a discretionary housing payment to Mr X.
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Bournemouth Borough Council (18 012 753)
Statement Upheld Transport 28-Jun-2019
Summary: Mr X complained the Council failed to provide his son, Mr Y, with suitable transport to a day centre. The Council has not provided suitable transport to accommodate Mr Y’s electric wheelchair since September 2017. This is fault and the Council has agreed to pay Mr Y £900 for the distress caused and it has agreed to arrange suitable transport. The Council has also agreed to provide a payment of £100 to Mr X for his time and trouble in bringing the complaint to the Council and the Ombudsman and also for the frustration the matter has caused.