Decision search
Your search has 284 results
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Northumberland County Council (23 008 776)
Statement Upheld Special educational needs 12-Mar-2024
Summary: Mr X complained about poor communication, delays, and a lack of transparency within the Council’s SEN team regarding his son’s EHC plan and arrangements for a school place. The delay in the EHC Plan process and failings in the Council’s communication with Mr X is fault. This fault has caused Mr X an injustice.
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Northumberland County Council (23 010 355)
Statement Upheld Planning applications 11-Mar-2024
Summary: Mr X complained the Council did not properly consider his objections to a neighbour’s planning application. He also complained the Council did not properly investigate his subsequent complaint. Mr X says the Council’s actions caused him considerable distress. We found fault by the Council and the Council has agreed to provide an apology and a financial remedy to Mr X.
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Northumberland County Council (23 019 682)
Statement Closed after initial enquiries Enforcement 07-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement investigation. This is because there is not enough evidence of fault to justify an investigation.
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Northumberland County Council (23 015 625)
Statement Closed after initial enquiries Planning applications 28-Feb-2024
Summary: We will not investigate this complaint about the Council’s handling of past and current planning applications at a site in Ms X’s locale. This because past applications fall outside our jurisdiction due to the passage of time and there is no evidence to suggest fault in the Council’s handling of more recent applications.
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Northumberland County Council (23 010 681)
Statement Upheld Other 21-Feb-2024
Summary: Mrs X complained the Council refused to accept her complaint about a lack of help and support in relation to her husband Mr Y and her son, F who was a Child in Need. The Council was at fault for failing to investigate her complaint under the statutory children’s complaints procedure. The Council agreed to apologise to Mrs X and start a stage two investigation to remedy the injustice caused.
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Northumberland County Council (23 015 859)
Statement Closed after initial enquiries Managing council tenancies 20-Feb-2024
Summary: We cannot investigate this complaint about the Council’s decision not to prune or remove a tree. This is because the decision was made by the Housing Service and we have no power to investigate a council when it is making housing management decisions.
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Northumberland County Council (23 015 080)
Statement Closed after initial enquiries Child protection 13-Feb-2024
Summary: We will not investigate Mr X’s complaint about the Council’s alleged victim blaming of Mr Y. This is because the complaint concerns matters that took place more than 12 months ago and it would have been reasonable for Mr X to refer this complaint to us at the time.
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Northumberland County Council (23 009 099)
Statement Not upheld Highway repair and maintenance 12-Feb-2024
Summary: Mr X complains the Council was at fault in the way it considered a proposed parking scheme to install double yellow lines near to his property causing distress and financial impact on to his business. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (23 008 426a)
Statement Not upheld Mental health services 08-Feb-2024
Summary: Mr X complained to the Ombudsmen about the actions of Cumberland Council and Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust, relating to his mental health care. We did not uphold Mr X’s complaint as we found no fault in the organisations’ actions.
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Northumberland County Council (23 011 521)
Statement Not upheld Planning applications 02-Feb-2024
Summary: X complained about the Council’s decision to approve a planning application for development next to their home. We did not investigate further, as we are unlikely to find fault, recommend a remedy or achieve any other meaningful outcome.