Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (22 014 866)
Statement Upheld Transport 29-May-2023
Summary: The Council did not follow the government guidance or its own policy when assessing Ms Y’s application for a Blue Badge. The Council has agreed to apologise and undertake a new assessment.
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Bournemouth, Christchurch and Poole Council (23 001 606)
Statement Closed after initial enquiries Child protection 25-May-2023
Summary: We will not investigate this complaint that the Council was at fault in employing an individual as a social worker. This is because there is no evidence that the complainant has suffered injustice as a result of the Council’s actions, or is complaining on behalf of someone who has.
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Bournemouth, Christchurch and Poole Council (22 008 192)
Statement Upheld Special educational needs 27-Apr-2023
Summary: Mr X complained that the Council failed to provide his son with a full-time education when he was unable to attend school, and failed to provide the provision set out in his son’s Education, Health and Care plan. Mr X said this meant his son lost out on education he should have received and it caused unnecessary distress. Largely we do not find the Council at fault. However, we find the Council at fault for failing to tell Mr X when and how his son’s alternative provision would increase. This caused uncertainty. The Council has agreed to apologise to Mr X and his son to remedy this injustice.
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Bournemouth, Christchurch and Poole Council (22 018 077)
Statement Closed after initial enquiries Charging 25-Apr-2023
Summary: We will not investigate this complaint about an increase in contribution towards the costs of adult social care. This is because there is no evidence of fault, the Council has acted in accordance with relevant law and guidance.
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Bournemouth, Christchurch and Poole Council (22 014 070)
Statement Closed after initial enquiries Antisocial behaviour 24-Apr-2023
Summary: We will not investigate this complaint about how the Council dealt with reports of neighbour noise nuisance. There is not enough evidence of fault to justify investigating.
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Bournemouth, Christchurch and Poole Council (22 012 797)
Statement Closed after initial enquiries Allocations 23-Apr-2023
Summary: We will not investigate this complaint about the banding the Council awarded Mr X’s housing application. This is because there is insufficient evidence of fault to justify an investigation.
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Bournemouth, Christchurch and Poole Council (22 017 097)
Statement Closed after initial enquiries Other 02-Apr-2023
Summary: We will not investigate Ms X’s complaint about actions taken by the Council in relation to parking. We have already investigated most of what she complains about. And there is not enough evidence of fault to investigate the new matters she raises.
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Bournemouth, Christchurch and Poole Council (22 010 253)
Statement Not upheld Noise 02-Apr-2023
Summary: There is no fault in the Council’s response to complaints about noise nuisance from hotels. The Council has investigated by carrying out site visits, monitoring noise and speaking to the hotel management. Mrs X complains the noise has woken her up, especially when deliveries arrive early but the Council has said that it is no longer able to respond to similar complaints unless the situation worsens as the noise is not at a level it can take action over at present.
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Bournemouth, Christchurch and Poole Council (22 011 488)
Statement Upheld Antisocial behaviour 02-Apr-2023
Summary: Two years after making an application under the High Hedge Legislation no action has been taken due to delays and faults by the Council. A lack of training, knowledge, expert advice and unresolved issues between departments were the cause of the faults. A remedy to resolve the injustice caused to Mr X is proposed.
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Bournemouth, Christchurch and Poole Council (22 017 140)
Statement Closed after initial enquiries Other 30-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council causing damage to his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.