Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (22 009 411)
Statement Closed after initial enquiries Friends and family carers 06-Aug-2023
Summary: We will not investigate Miss X’s complaint about the Council’s children services actions towards her. We cannot investigate issues in Court proceedings.
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Bournemouth, Christchurch and Poole Council (23 002 012)
Statement Closed after initial enquiries Planning applications 06-Aug-2023
Summary: We cannot investigate this complaint about the Council’s handling of a planning application for a development with which Mr X is concerned. This is because Mr X used his right of appeal to the courts which places the complaint outside our jurisdiction.
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Bournemouth, Christchurch and Poole Council (23 004 395)
Statement Closed after initial enquiries Transport 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision that the complainant does not qualify for a Disabled Tax Exempt Vehicle permit. This is because there is insufficient evidence of fault by the Council.
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Bournemouth, Christchurch and Poole Council (23 004 780)
Statement Closed after initial enquiries Child protection 24-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s children from his mother Ms S’s care. This is because we would be unlikely to find fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (23 003 478)
Statement Closed after initial enquiries Antisocial behaviour 12-Jul-2023
Summary: We will not investigate this complaint about the Council issuing a community protection warning letter to Miss X. there is insufficient evidence of any fault which would warrant an investigation.
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Bournemouth, Christchurch and Poole Council (22 015 026)
Statement Upheld Special educational needs 10-Jul-2023
Summary: Mrs X complained about the way the Council has dealt with her child, C’s Education, Health and Care plan following an annual review in July 2022. She said the flawed process caused her distress and negatively affected C’s mental wellbeing. The Council was at fault for not following the statutory procedure during the most recent annual review for C. The Council agreed to complete the recommendations set out to remedy the injustice its actions caused to Mrs X and C.
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Bournemouth, Christchurch and Poole Council (22 017 348)
Statement Upheld Refuse and recycling 10-Jul-2023
Summary: Mr X complains the Council was at fault in the way it dealt with his request to replace refuse bins after being damaged by the Council’s collection teams causing distress. The Council has accepted it was at fault by initially advising Mr X it would replace his bin free of charge. It has already apologised which is suitable action for it to take. We have found no evidence of fault in the way the Council decided Mr X was required to pay for a replacement bin, so we have completed our investigation.
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Bournemouth, Christchurch and Poole Council (22 011 899)
Statement Upheld Other 10-Jul-2023
Summary: Mr X complained about the Council’s failure to make reasonable adjustments to enable him to access services and engage in local decision making. The Council was at fault for failing to consider protected groups when it relocated outdoor exercise equipment. It was also at fault for failing to provide reasonable adjustments for Mr X.
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Bournemouth, Christchurch and Poole Council (23 004 020)
Statement Closed after initial enquiries Other 10-Jul-2023
Summary: We cannot investigate Mrs X’s complaint because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that are, or have been, considered in court.
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Bournemouth, Christchurch and Poole Council (22 008 789)
Statement Upheld Special educational needs 03-Jul-2023
Summary: Mrs X complains the Council failed to properly advise her about the choices available for B’s education arrangements. She says the Council named Elective Home Education (EHE) on B’s Education, Health and Care (EHC) Plan, even though she had not asked for this. Mrs X also complains the Council failed to secure special educational provision for B and failed to issue an amended Final EHC Plan. We have found the Council at fault for not addressing Mrs X’s concerns about EHE and for not securing B’s special educational provision in full. We have made recommendations to remedy the injustice caused.