Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (22 014 984)
Statement Upheld Special educational needs 03-Sep-2023
Summary: Miss X complained the Council delayed in assessing her child, B, for an Education, Health and Care (EHC) Plan. Miss X also complained the Council failed to confirm whether it would issue an EHC Plan to B within the statutory timescales and failed to communicate effectively. This caused avoidable frustration, distress, and uncertainty as to whether B had missed special educational provision. We have found the Council at fault. We have made recommendations to remedy the injustice caused.
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Bournemouth, Christchurch and Poole Council (22 004 257)
Statement Upheld Refuse and recycling 28-Aug-2023
Summary: Mrs X complains that the Council failed to take sufficient action to deal with nuisance from commercial bins and failed to respond to her complaint. There is no evidence of fault in how the Council investigated Mrs X’s complaints about nuisance from the bins. The Council delayed in dealing with Mrs X’s complaint about insufficient action by the Council which put her to avoidable time and trouble and caused distress to her. The Council has agreed to remedy this injustice by sending a written apology to Mrs X and making a symbolic payment of £200 to her.
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Bournemouth, Christchurch and Poole Council (22 014 457)
Statement Upheld Child protection 28-Aug-2023
Summary: Ms X complained the Council failed to take action when she was groomed and sexually exploited as a child in its care, allowed her to remain in inappropriate placements and breached her confidentiality causing her to suffer from PTSD and live in fear of being tracked down by a family member. This investigation did not reinvestigate the issues that were appropriately investigated through the Statutory Children’s Complaints Procedure. We are recommending a payment in respect of the delay in moving Ms X from the kinship placement in 2009.
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Bournemouth, Christchurch and Poole Council (23 002 036)
Statement Upheld Special educational needs 28-Aug-2023
Summary: There was fault by the Council which failed to carry out a review and failed to arrange the provision on Ms Y’s Education, Health and Care Plan. This caused avoidable time and trouble and a loss of provision. The Council will apologise, make Ms X a symbolic payment and arrange and pay for the six hours weekly tuition Ms Y missed out on in the school year 2022-2023.
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Bournemouth, Christchurch and Poole Council (22 006 424)
Statement Closed after initial enquiries Child protection 22-Aug-2023
Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s child. We could not achieve the outcomes Mr X seeks. The Council has already accepted it was at fault and taken suitable action, and outstanding action requested by Mr X is an issue for the courts.
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Bournemouth, Christchurch and Poole Council (23 006 436)
Statement Closed after initial enquiries Leisure and culture 16-Aug-2023
Summary: We will not investigate this complaint about the Council charging a fee for the late return of a beach hut key. That is because any injustice is not significant enough to justify investigating.
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Bournemouth, Christchurch and Poole Council (22 007 502)
Statement Upheld Special educational needs 15-Aug-2023
Summary: Miss Y complains the Council delayed in completing the annual review of her child, Z’s Education, Health and Care Plan and delayed in consulting suitable alternative placements. We find that the Council delayed by over a year in sending Miss Y the final Plan causing Miss Y distress and denying her appeal rights to the Tribunal. The Council has agreed to apologise to Miss Y, make her a symbolic payment and make several service improvements. The Council had previously accepted it failed to accurately and promptly communicate decisions to Miss Y. We find the Council has already suitably remedied the injustice caused by this fault.
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Bournemouth, Christchurch and Poole Council (23 007 145)
Statement Closed after initial enquiries Refuse and recycling 14-Aug-2023
Summary: We will not investigate this complaint the Council would not replace a damaged recycling bin. The Council has agreed to replace the bin. There is nothing worthwhile to be achieved by investigating.
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Bournemouth, Christchurch and Poole Council (23 003 985)
Statement Closed after initial enquiries Child protection 10-Aug-2023
Summary: We cannot investigate Mr X’s complaint about the contents of a court report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Bournemouth, Christchurch and Poole Council (23 002 331)
Statement Closed after initial enquiries Special educational needs 07-Aug-2023
Summary: We will not investigate Ms X’s complaint about an Education Health and Care Plan. It is reasonable to have expected her to have appealed to the Tribunal.