Decision search
Your search has 317 results
-
Bournemouth, Christchurch and Poole Council (23 008 529)
Statement Closed after initial enquiries Assessment and care plan 10-Oct-2023
Summary: We will not investigate this complaint about the Council’s actions when they were sourcing a care home placement for Mrs X’s mother. This is because the Ombudsman does not have jurisdiction to investigate complaints that relate to actions taken during court proceedings.
-
Bournemouth, Christchurch and Poole Council (22 017 811)
Statement Upheld Alternative provision 08-Oct-2023
Summary: Ms X complained the Council failed to provide education to her child since March 2022. Ms X has appealed to the tribunal about her child’s Education Health Care Plan which is directly linked to their lack of education. We cannot investigate complaints when a person has appealed to the tribunal about the same matter. We found fault with the Council delaying production of the Education Health Care Plan. The Council agreed to apologise to Ms X and pay her £600 for the inconvenience and frustration caused by the Council’s delays.
-
Bournemouth, Christchurch and Poole Council (22 015 192)
Statement Closed after initial enquiries Planning applications 05-Oct-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
-
Bournemouth, Christchurch and Poole Council (22 016 887)
Statement Upheld Fostering 04-Oct-2023
Summary: The Council upheld Mrs X’s complaint that it had failed to provide an appropriate foster service to her two foster children and to her and her partner. Mrs X remained concerned that the agreed actions and service improvements recommended had not been fully implemented and the Council had not remedied the injustice caused to the family by the faults identified. We recommended certain actions to deal with Mrs X’s outstanding concerns, which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.
-
Bournemouth, Christchurch and Poole Council (23 006 588)
Statement Closed after initial enquiries Planning applications 28-Sep-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
-
Bournemouth, Christchurch and Poole Council (23 006 309)
Statement Closed after initial enquiries Special educational needs 26-Sep-2023
Summary: We will not investigate Mr X’s complaint about his son, Y’s, Education, Health and Care plan annual review process. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.
-
Bournemouth, Christchurch and Poole Council (23 008 237)
Statement Closed after initial enquiries Council tax support 19-Sep-2023
Summary: We cannot investigate this complaint about a council tax support backdate decision as this has been dealt with by the Valuation Tribunal and is now no longer within our remit.
-
Bournemouth, Christchurch and Poole Council (23 002 150)
Statement Upheld Assessment and care plan 13-Sep-2023
Summary: Miss X complains the Council has failed to provide enough support to meet her needs since July 2022, causing avoidable distress. The Council failed to ensure its care agency was providing the support it had assessed Miss X as needing. But this did not cause enough injustice to her to warrant a remedy.
-
Bournemouth, Christchurch and Poole Council (22 004 908)
Statement Upheld Special educational needs 11-Sep-2023
Summary: Mrs X complains the Council failed to provide alternative provision after her son Y, become a school refuser. We have concluded our investigation having made a finding of fault. There were periods when the Council failed to ensure Y was receiving alternative provision, and I have not seen evidence the Council appropriately considered its section 19 duty. We also found fault after matters drifted when attempting to secure a placement for Y to begin in September 2022. Further, we found that Mrs X was not always kept informed, and there were instances when the Council failed to respond to Mrs X. The Council have agreed to our recommendations.
-
Bournemouth, Christchurch and Poole Council (23 007 698)
Statement Closed after initial enquiries Other 07-Sep-2023
Summary: We will not investigate this complaint about the advice the Council gave the complainant regarding the use of his client’s land. This is because the complainant has not suffered any significant personal injustice.