Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (23 000 251)
Statement Upheld Alternative provision 17-Nov-2023
Summary: Miss X complained about how the Council handled alternative provision for her daughter after she stopped attending school in September 2022. The Council was at fault for not providing alternative provision. The Council agreed to remedy the injustice its actions have caused to Miss X and S.
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Bournemouth, Christchurch and Poole Council (23 010 885)
Statement Closed after initial enquiries Parking and other penalties 07-Nov-2023
Summary: We cannot investigate Mr X’s complaint about the Council’s issue and pursuit of payment for a penalty charge notice because Mr X has challenged its actions with the Traffic Enforcement Centre. We will not investigate Mr X’s complaint about his payment to the Council as the Council has agreed to issue him a refund and is waiting for Mr X to provide his details to process it. It is therefore unlikely an investigation into the issue would achieve anything more for him.
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Bournemouth, Christchurch and Poole Council (23 009 754)
Statement Closed after initial enquiries Other 06-Nov-2023
Summary: We will not investigate this complaint about the Council’s refusal to pay Ms B for care her company provided. This is because the matters complained about are related to contractual matters and it would be reasonable for Ms B to ask the court to consider whether the Council should pay for care provided.
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Bournemouth, Christchurch and Poole Council (23 000 940)
Statement Not upheld Planning applications 02-Nov-2023
Summary: Mr X complained about the Council’s approval of his neighbour’s planning application and its failure to take effective action against several breached of planning control. We did not found fault with the Council’s actions.
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Bournemouth, Christchurch and Poole Council (23 010 017)
Statement Closed after initial enquiries Charging 01-Nov-2023
Summary: We will not investigate Mr X’s complaint about care charges at sheltered accommodation. That is because the complaint is invalid as we have previously issued a decision on the matter. We will also not investigate Mr X’s complaint that the care does not meet his needs. That is because further investigation would not lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (23 009 262)
Statement Upheld Assessment and care plan 25-Oct-2023
Summary: We will not investigate this complaint about how the Council handled Ms X’s care. This is because we could not achieve more than the action the Council has already taken to resolve the complaint.
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Bournemouth, Christchurch and Poole Council (22 016 726)
Statement Upheld Special educational needs 22-Oct-2023
Summary: Miss X complained that the Council failed to provide all the speech and language provision set out in her son’s Education, Health and Care plan. She said this impacted on her son’s communication skills, wellbeing, and confidence. She said it caused her unnecessary distress. We find the Council at fault, and this caused injustice. The Council will apologise, arrange some speech and language sessions, and make a payment to Miss X.
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Bournemouth, Christchurch and Poole Council (22 017 052)
Statement Upheld Planning applications 19-Oct-2023
Summary: Mr X complained about the Council’s failure to impose a planning condition proposed by its planning committee, and failure to properly follow its complaint process. We found fault but made no further recommendations because of the actions and changes the Council has already made.
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Bournemouth, Christchurch and Poole Council (23 010 067)
Statement Closed after initial enquiries Planning applications 18-Oct-2023
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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Bournemouth, Christchurch and Poole Council (22 018 126)
Statement Closed after initial enquiries Trees 15-Oct-2023
Summary: We will not investigate this complaint about the Council’s handling of an application made by Mr X’s neighbour to carry out work to trees in their garden. This is because we are unlikely to find evidence of fault by the Council.