Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (23 014 422)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jan-2024
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Bournemouth, Christchurch and Poole Council (22 017 952)
Statement Closed after initial enquiries Planning applications 29-Jan-2024
Summary: We will not investigate this complaint about planning permission as the matter was considered by a Planning Inspector; a body which is out of jurisdiction.
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Bournemouth, Christchurch and Poole Council (23 014 620)
Statement Upheld Child protection 29-Jan-2024
Summary: We will not investigate this complaint about the Council’s management of a safeguarding referral it received involving Mr X’s child Y. This is because the Council has already satisfactorily remedied any injustice Mr X was put to by this matter.
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Bournemouth, Christchurch and Poole Council (23 004 961)
Statement Not upheld Noise 26-Jan-2024
Summary: Mrs D complains the Council has failed in its duty of care to them. It has been unwilling to take action to stop noise from nearby businesses. The Ombudsman’s decision is the Council has taken reasonable steps to investigate Mrs D’s concerns, which is what it is required to do by the Environmental Protection Act. So we cannot question the merits of the Council’s view the noise its officers witnessed did not amount to a statutory nuisance.
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Bournemouth, Christchurch and Poole Council (22 017 078)
Statement Upheld Special educational needs 17-Jan-2024
Summary: The Council was at fault for not putting in place adequate provision for a child when they were out of school. The Council was also at fault for the time taken to find the child a school placement. This caused injustice as the child has fallen behind in their development. To remedy the injustice caused the Council agreed to apologise, make a payment to acknowledge loss of education to the child and secure the child suitable alternative provision while it finds a school placement.
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Bournemouth, Christchurch and Poole Council (23 010 865)
Statement Closed after initial enquiries Refuse and recycling 16-Jan-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to charge her relative, Mr Y, for a replacement bin. This is because there is insufficient evidence of fault.
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Bournemouth, Christchurch and Poole Council (23 013 616)
Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Jan-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to properly advise Mr X regarding housing benefit. This is because the events complained about took place more than 12 months ago and there is no good reason to exercise discretion to investigate them now.
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Bournemouth, Christchurch and Poole Council (23 012 469)
Statement Closed after initial enquiries Assessment and care plan 20-Dec-2023
Summary: We will not investigate Mr X’s complaint about the Council delaying in delivering his replacement height-adjustable armchair, and not providing support to his wife and family prior to her having an operation. The Council’s fault regarding the delivery of the chair caused insufficient personal injustice to warrant us investigating. The support complaint is premature for us to investigate until the Council has responded to it.
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Bournemouth, Christchurch and Poole Council (23 004 142)
Statement Upheld Homelessness 14-Dec-2023
Summary: Ms D complained the Council failed to provide her with sufficient support after she approached it for homelessness assistance. She also says it did not implement reasonable adjustments. We find the Council was at fault for its failure to implement reasonable adjustments and its delay in responding to Ms D’s calls and emails. The Council has apologised to Ms D, offered a suitable financial remedy, and implemented service improvements. This is sufficient to remedy Ms D's injustice. We do not recommend anything further.
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Bournemouth, Christchurch and Poole Council (23 007 241)
Statement Not upheld Safeguarding 13-Dec-2023
Summary: Mrs X complained the Council failed to protect her father, Mr X, who suffered from dementia, from abuse and neglect. We discontinue our investigation. That is because the police are better placed to investigate, and we do not wish to prejudice their investigation.