Decision search
Your search has 317 results
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Bournemouth, Christchurch and Poole Council (22 006 728)
Statement Not upheld Special educational needs 27-Mar-2023
Summary: Mrs Y complained about the Council’s delay in issuing her son’s Education, Health and Care Plan. We have discontinued our investigation into the complaint. This is because the substantive issues in this complaint have already been investigated, considered and decided by us in a previous complaint.
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Bournemouth, Christchurch and Poole Council (22 008 566)
Statement Not upheld Noise 17-Mar-2023
Summary: Miss X complained the Council did not do enough about her neighbour’s dog barking. There was no fault with the Council’s actions as it followed the correct procedures.
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Bournemouth, Christchurch and Poole Council (22 017 030)
Statement Closed after initial enquiries Parking and other penalties 16-Mar-2023
Summary: We will not investigate this complaint about a penalty charge notice as Mrs X has the right to appeal against it to the independent parking tribunal and it is reasonable to expect her to do so.
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Bournemouth, Christchurch and Poole Council (22 016 038)
Statement Closed after initial enquiries Traffic management 14-Mar-2023
Summary: We will not investigate this complaint about the Council’s response to Mr X’s Freedom of Information (FOI) requests. This is because the Information Commissioner’s Office is the body best placed to consider the matter.
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Bournemouth, Christchurch and Poole Council (22 010 912)
Statement Closed after initial enquiries Planning applications 13-Mar-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to inform her of outstanding payments owed as part of an agreement to develop her property. This is because the injustice she claims lies in the payments she agreed to make to the Council as part of the agreement, rather than any fault by the Council. If Mrs X believes the Council has breached the terms of the agreement it would be reasonable for her to take the matter to court.
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Bournemouth, Christchurch and Poole Council (22 010 215)
Statement Closed after initial enquiries Other 09-Mar-2023
Summary: We will not investigate this complaint that every member of the Council breached the code of conduct. The is because there is insufficient evidence of fault in how the Council considered the complaint and the issues raised are ones that affect all or most of the people in the area.
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Bournemouth, Christchurch and Poole Council (22 013 456)
Statement Upheld Assessment and care plan 06-Mar-2023
Summary: The Council acknowledged a delay in funding music therapy for Mr Y and reimbursed him the monies he had paid for the service before any formal investigation by this office. The Council acknowledges there are fees still to be reimbursed to Mr Y from the service provider, it assures the Ombudsman it will ensure this is completed.
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Bournemouth, Christchurch and Poole Council (22 007 771)
Statement Upheld Parking and other penalties 28-Feb-2023
Summary: There has been delay by the Council in removing a parking bay from outside a property. The parking bay partially blocks a driveway, so the delay has meant problems with access and frustration. The Council’s proposal to meet to update Mr X and to continue with the process to remove the parking bay remedies the injustice caused by the Council’s actions.
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Bournemouth, Christchurch and Poole Council (22 008 164)
Statement Upheld Other 23-Feb-2023
Summary: Miss X complained about the Council’s handling of her reports of anti-social behaviour and of her housing register application. There was a short delay in providing comprehensive advice after she reported domestic abuse, for which the Council has already apologised, which is a sufficient remedy. There was also a delay in issuing its initial housing register decision, for which it should apologise. There was no fault in the way it handled the anti-social behaviour reports relating to her neighbour.
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Bournemouth, Christchurch and Poole Council (22 014 872)
Statement Closed after initial enquiries Leisure and culture 21-Feb-2023
Summary: We will not investigate this complaint about an incident during a swimming lesson in a council leisure centre. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add anything to the response the complainant has already received.