Decision search
Your search has 34 results
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Aylesbury Vale District Council (19 019 940)
Statement Upheld Refuse and recycling 16-Nov-2020
Summary: The Ombudsman finds fault with the Council for failing to properly consider Mr B’s personal circumstances when it refused to provide a larger waste bin. The Council agrees actions to remedy the injustice it caused.
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Aylesbury Vale District Council (19 020 023)
Statement Upheld Refuse and recycling 23-Sep-2020
Summary: Miss B complains of repeated failures by the Council to remove her household waste. She says the operatives do not always empty the wheeled bin completely and sometimes put other households’ waste in her bin before emptying. Sometimes she is left with waste in the bin and she considers the practice of putting other waste in her bin to be unhygienic. There was some fault in service provision which the Council responded to appropriately. Further investigation is not warranted.
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Aylesbury Vale District Council (20 001 054)
Statement Closed after initial enquiries Homelessness 22-Sep-2020
Summary: A woman complained that the Council had unreasonably decided she was intentionally homeless and ended its housing duty in her case, despite her serious health problems. However the Ombudsman will not investigate this matter because the woman has statutory review and appeal rights she can use to challenge the Council’s decision.
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Aylesbury Vale District Council (19 018 764)
Statement Not upheld Other 17-Sep-2020
Summary: Mr X complained the Council wrongly discharged a planning condition despite incomplete information being submitted. The Ombudsman has discontinued his investigation. This is because Mr X has suffered a significant personal injustice and he can take the matter up with his local councillor or MP.
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Aylesbury Vale District Council (20 001 882)
Statement Closed after initial enquiries Planning applications 01-Sep-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s delay in deciding her planning application. This is because it would have been reasonable for her to appeal.
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Aylesbury Vale District Council (19 016 905)
Statement Not upheld Allocations 27-Jul-2020
Summary: Miss B complained the Council did not give her housing application the correct priority. Miss B says this resulted in her family living in unsuitable accommodation and she feared that her, and her children’s health would suffer because of this. New information became available during the investigation and the Council reviewed Miss B’s housing priority. The Ombudsman has discontinued the investigation as there is nothing more we can achieve.
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Aylesbury Vale District Council (19 009 474)
Statement Upheld Homelessness 22-Jun-2020
Summary: Mrs D complains about lack of assistance and a failure to follow procedures by the Council in respect of her housing. The Ombudsman has found some evidence of fault, regarding the joint tenancy and a Tenancy Deposit Scheme claim) which has already been either acknowledged by the Council in its complaint responses or remedied because of this investigation. The Ombudsman has completed the investigation and upheld the complaint because there is fault. However, there is no further action required by the Council because there is no unremedied injustice.
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Aylesbury Vale District Council (19 008 387)
Statement Upheld Enforcement 14-Apr-2020
Summary: There was fault in the way the Council inspected Mrs X’s neighbour’s property for breaches of planning control. The Council apologised for this. There is no fault in the Council’s decision not to take enforcement action. The Council properly considered the impact of the extensions on Mrs X’s property and the surrounding area.
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Aylesbury Vale District Council (19 019 734)
Statement Closed after initial enquiries Refuse and recycling 27-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the complainant’s drive being blocked when his bins are returned by the refuse collectors. The injustice arising from this is not so significant as to warrant our continued involvement in the matter.
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Aylesbury Vale District Council (19 018 300)
Statement Closed after initial enquiries Other 16-Mar-2020
Summary: Mr X complains about the way the Council dealt with his planning application for lawful use. The Ombudsman will not investigate this complaint because he could appeal to a Planning Inspector.