Decision search
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Taunton Deane Borough Council (18 013 136)
Statement Not upheld Enforcement 17-Sep-2019
Summary: Mr B complains the Council has not stopped continued nuisance from an industrial unit next to his house. He says regular noise and dust from the property interferes with his enjoyment of his property and is causing him stress. The Ombudsman does not find fault in how the Council investigated the complaint of statutory nuisance.
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Taunton Deane Borough Council (18 019 918)
Statement Upheld Planning applications 23-Aug-2019
Summary: Mr B complains both councils, in successive planning decisions, did not properly consider his objections to a neighbouring development on highway safety grounds. We uphold the complaint finding that Taunton Deane Borough Council did not adequately address Mr B’s objections in a planning officer report. We consider this caused Mr B injustice although we do not consider the outcome of the planning applications would have been different, noting the outcome of the following planning application taken without fault. The current authority, Somerset West and Taunton Council has agreed to apologise to Mr B and learn lessons from the complaint.
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Taunton Deane Borough Council (18 010 686)
Statement Upheld Housing benefit and council tax benefit 31-May-2019
Summary: There was fault in how the Council dealt with Mrs B’s housing situation. It did not do enough to make sure her emergency accommodation was suitable. This meant that Mrs B’s father found and paid for her emergency accommodation. The Council also failed to set out how she could appeal against decisions on her housing benefit or escalate her complaint. The Council has agreed to pay Mrs B in recognition of the distress it caused her, pay her father the accommodation costs it would have met, and review its processes to make sure this does not recur.