Decision search
Your search has 56 results
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Cambridge City Council (22 001 503)
Statement Upheld Other 20-Dec-2022
Summary: Miss X complained about the Council’s handling of her daughter, Miss Y’s housing application. The Council was at fault for an initial delay in processing the application, for which it has apologised. This is a sufficient remedy for the time and trouble caused. There was no fault in the way the Council decided the appropriate priority band.
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Cambridge City Council (22 009 699)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Nov-2022
Summary: We will not investigate this complaint about the Council’s decision to reduce the complainant’s entitlement to Housing Benefit. This is because it is reasonable to expect the complainant to appeal to the specialist Housing Benefit tribunal.
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Cambridge City Council (21 018 416)
Statement Upheld Allocations 10-Oct-2022
Summary: Mr X complained the Council provided him with interim accommodation on the hospital scheme that was not suitable for his needs when he was discharged from hospital. Mr X further complained the Council removed him from the hospital scheme without telling him and delayed in deciding if he was in priority need for housing. There was fault in how the Council recorded its decisions about the suitability of the accommodation and how it discussed the hospital scheme with Mr X. The Council agreed to apologise to Mr X and pay him £100 to recognise the uncertainty this caused him.
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Cambridge City Council (21 015 046)
Statement Upheld Noise 25-Sep-2022
Summary: The Council was at fault for how it investigated noise coming from a nearby business and decided it was not a statutory nuisance. However, this did not cause the complainant, Ms X, a significant personal injustice, as the Council subsequently acted without fault and came to the same conclusion. The Council has offered to make improvements to its practice, which we welcome. It has agreed to send the Ombudsman evidence it has completed those actions.
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Cambridge City Council (21 019 139)
Statement Closed after initial enquiries Other 06-Sep-2022
Summary: Mr X complains about delay by the Council in removing unsightly advertising banners in his locale. We will not investigate the complaint because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Cambridge City Council (22 001 705)
Statement Upheld Parking and other penalties 10-May-2022
Summary: We will not investigate this complaint about a lost ticket fee Ms C was required to pay at a Council car park. This is because the Council has agreed to issue a refund to Ms C.
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Cambridge City Council (21 006 315)
Statement Not upheld Homelessness 03-Mar-2022
Summary: Mr X complained about the way the Council handled his homelessness application. The Council was not at fault.
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Cambridge City Council (21 016 093)
Statement Closed after initial enquiries Licensing 02-Mar-2022
Summary: We will not investigate this complaint that the Council delayed completing a taxi change of ownership application. This is because any injustice to the complainant is not significant enough to justify our involvement.
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Cambridge City Council (21 016 704)
Statement Closed after initial enquiries Other 15-Feb-2022
Summary: We will not investigate Mrs B’s complaint about the Council’s refusal to refund a lost ticket fee she was required to pay at a Council car park. This is because Mrs B has not suffered a significant injustice which would justify an investigation.
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Cambridge City Council (21 008 219)
Statement Not upheld Planning applications 09-Feb-2022
Summary: Mr X’s agent complained the Council failed to refund his client’s planning application fee. We have ended our investigation because it is unlikely to result in a meaningful outcome.