Decision search
Your search has 44 results
-
North Devon District Council (19 012 521)
Statement Not upheld Refuse and recycling 21-Sep-2020
Summary: There is insufficient injustice caused to Mrs B after minor errors in her garden refuse collection to continue to investigate. The Council has apologised for a missed collection and letter sent about the wrong use of a permit. Mrs B’s complaints about mud at the side of the road have been responded to by the Council. The Council has explained its position and further investigation is not likely to change its view (the result Mrs B wants), so the investigation is discontinued.
-
North Devon District Council (19 006 069)
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2020
Summary: Mr X complained about the Council’s refuse collectors leaving bins obstructing his driveway on occasions since 2017. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation by the Ombudsman.
-
North Devon District Council (19 013 020)
Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2020
Summary: Mr X complains about the Council’s decision not to investigate a complaint that a councillor breached the code of conduct and carried out criminal actions. The Ombudsman will not investigate the complaint about the breach of the code as we are unlikely to find fault in the Council’s actions. Allegations of crimes are for the police.
-
North Devon District Council (19 011 067)
Statement Not upheld Building control 24-Feb-2020
Summary: There was no fault by the Council in a complaint alleging it failed to protect the public from an unsafe building and failed to prosecute the building’s owner because he did not make the building safe after a fire.
-
North Devon District Council (18 016 241)
Statement Closed after initial enquiries Planning applications 03-Feb-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint, about the Council’s process leading to its consideration and refusal of his planning application. Mr X has appealed to the Planning Inspectorate against the Councils decision. The Ombudsman cannot investigate where someone has used their right to appeal.
-
North Devon District Council (19 009 514)
Statement Closed after initial enquiries Refuse and recycling 30-Jan-2020
Summary: The Ombudsman should not investigate this complaint about missed bin collections. This is because the complainant has not been caused any significant injustice.
-
North Devon District Council (19 015 216)
Statement Closed after initial enquiries Council tax 27-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to apply an exemption to the empty homes levy. This is because the complaint is out of our jurisdiction. We cannot consider complaints relating to council tax setting.
-
North Devon District Council (19 010 807)
Statement Closed after initial enquiries Council tax 20-Nov-2019
Summary: Mr X complains that the Council unreasonably obtained a Liability Order against him for non payment of council tax. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
-
North Devon District Council (19 009 678)
Statement Closed after initial enquiries Council tax 13-Nov-2019
Summary: Mrs X complains that the Council unreasonably took enforcement action against her for non payment of council tax. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
-
North Devon District Council (18 015 673)
Statement Upheld Enforcement 12-Nov-2019
Summary: The Ombudsman upholds Mr X’s complaint. The Council delayed in opening an enforcement investigation. It also communicated poorly and failed to act on Mr X’s environmental health concerns. This frustrated Mr X and left him unsure how the Council had considered his concerns. The Council will apologise to Mr X, provide a service from its environmental health team and issue reminders to staff about information sharing, the investigation process, and timely communication.