Decision search
Your search has 44 results
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North Devon District Council (20 013 508)
Statement Upheld Planning applications 26-Nov-2021
Summary: Mrs X complained about the Council’s decision to grant planning permission for development near her home. We found the Council at fault for not expressly addressing the impact of the development on her privacy. However, this fault was not likely to have affected the Council’s planning decision and its apology suitably addressed the distress its omission had caused Mrs X.
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North Devon District Council (21 009 964)
Statement Closed after initial enquiries Planning applications 15-Nov-2021
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is no evidence to suggest there was fault by the Council.
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North Devon District Council (20 008 375)
Statement Upheld Enforcement 12-Aug-2021
Summary: There was fault in the Council’s communication with Mrs X in response to her complaints about planning enforcement. This did not affect the outcome of the planning enforcement matters but has made the situation more difficult for her. There was no fault in the Council’s consideration of objections to a planning application on highway grounds.
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North Devon District Council (21 002 141)
Statement Closed after initial enquiries Licensing 12-Jul-2021
Summary: The complainant says the Council lied to the court to get a warrant and failed to consider his complaint properly. We cannot investigate what happened in court. And Mr X’s concerns about the complaint investigation are late.
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North Devon District Council (20 012 399)
Statement Closed after initial enquiries Planning applications 23-Apr-2021
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not been caused significant injustice.
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North Devon District Council (20 013 632)
Statement Closed after initial enquiries Enforcement 21-Apr-2021
Summary: Ms X complains about lack of planning enforcement by the Council. The Ombudsman will not investigate this complaint because there is insufficient injustice to warrant investigation.
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North Devon District Council (19 006 450)
Statement Not upheld Planning applications 24-Mar-2021
Summary: the complainant says the Council failed to properly consider a planning application for a house built close to her home resulting in a building it would otherwise have refused. The Council says it considered the application against all relevant planning policies and says the application met the criteria for a local needs’ application. We find the Council acted without fault in deciding the application.
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North Devon District Council (19 016 192)
Statement Not upheld Other 17-Mar-2021
Summary: Mr X complained the Council is failing to comply with its legal responsibilities regarding Radon gas in rented accommodation in its area. We have discontinued our investigate as there is no evidence of a personal injustice to Mr X.
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North Devon District Council (20 005 183)
Statement Upheld Noise 03-Mar-2021
Summary: The Council was at fault for the severe delay in responding to this complaint, and it has agreed to write a formal letter of apology to complainant for this. However, we cannot find fault on the substantive matters in the complaint, because they are too old or too speculative for the Ombudsman to investigate.
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North Devon District Council (19 021 236)
Statement Upheld Housing benefit and council tax benefit 22-Feb-2021
Summary: Miss B complained the Council wrongly told her she would be able to claim housing benefit when she moved to North Devon. Miss B said she could not claim housing benefit when she moved, and this put her in financial difficulty. The Council was at fault for implementing the Amendment of the Universal Credit (Transitional Provisions) Regulations 2014 in June 2018 before the ruling came into effect in January 2019. The Council incorrectly told Miss B her benefits would be unaffected if she moved and wrongly paid her housing benefit. This caused injustice to Miss B. The Council agreed to make a financial payment to Miss B to acknowledge the impact of its fault.