Decision search
Your search has 46 results
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North Devon District Council (23 006 892)
Statement Upheld Noise 19-Feb-2024
Summary: Miss X complained about how the Council handled her report of a noise nuisance. We have found fault with the Council for failing to consider Miss X’s mental health needs which caused delays in its investigation and the action taken by officers.
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North Devon District Council (23 015 420)
Statement Closed after initial enquiries Refuse and recycling 12-Feb-2024
Summary: We will not investigate this complaint about the Council’s waste collection service missing collections in 2023. There is insufficient evidence of significant personal injustice to warrant an investigation. We cannot investigate complaints by parish councils about council services in their area.
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North Devon District Council (23 016 251)
Statement Closed after initial enquiries Parking and other penalties 22-Jan-2024
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed it to the Traffic Penalty Tribunal.
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North Devon District Council (23 012 051)
Statement Closed after initial enquiries Other 12-Dec-2023
Summary: We will not investigate this complaint about restrictions placed on the complainants contact with the Council. This is because there is insufficient evidence of fault.
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North Devon District Council (23 006 873)
Statement Upheld Refuse and recycling 11-Dec-2023
Summary: Mr X complained the Council failed to regularly collect his bins. Mr X said he has reported the missed collections, but the operatives do not regularly return to empty the bins. The Council is at fault for failing to collect the bins. This has caused Mr X avoidable frustration, time and trouble.
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North Devon District Council (23 006 584)
Statement Upheld Refuse and recycling 06-Dec-2023
Summary: There was fault by the Council. There were over 30 missed refuse and recycling collections from a property over two years. The Council’s apology, payment and monitoring of the collections over the next six months remedies the injustice caused.
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North Devon District Council (23 010 207)
Statement Closed after initial enquiries Refuse and recycling 03-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s bin crew leaving his used food waste caddy on its side after some collections. There is insufficient personal injustice to Mr X to warrant us investigating. We could not add to the Council’s investigation and there is no different outcome an investigation would achieve.
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North Devon District Council (23 002 360)
Statement Closed after initial enquiries Councillor conduct and standards 22-Sep-2023
Summary: We will not investigate this complaint about the Council's handling of various councillor conduct complaints as this does not cause the complainant a level of injustice significant enough to justify our further involvement.
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North Devon District Council (23 002 069)
Statement Closed after initial enquiries Councillor conduct and standards 14-Aug-2023
Summary: We will not investigate this complaint about councillor conduct related to a planning decision as there is insufficient evidence of fault by the Council, causing Mr X a significant injustice, to warrant our further involvement.
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North Devon District Council (22 016 783)
Statement Closed after initial enquiries Planning applications 29-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council’s planning notification and decision on a development next to his business premises. Errors in the notification process did not cause a significant personal injustice to Mr X warranting investigation. There is not enough evidence of fault in the Council’s planning decision‑making process to justify investigating.