Decision search
Your search has 11 results
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Wycombe District Council (20 001 267)
Statement Upheld Planning applications 28-May-2021
Summary: Mrs B complained the Council granted planning permission for a school to develop its site without considering an objection from an environmental health officer. She said the school’s vehicle access near her property has been used more since. Mrs B said this has increased pollution, damaged her property, and lowered its value. We found fault with the Council’s complaint response. The Council had already taken suitable action to remedy any injustice to Mrs B.
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Wycombe District Council (19 006 212)
Statement Not upheld Allocations 09-Feb-2021
Summary: There is no fault with the Council’s assessment of Ms B’s housing priority. Ms B has enough priority to enable her to be first on the short list for most suitable properties. However, the Council cannot give her priority for the housing areas she would prefer to live in as they are in another Council’s area. The Council has made Ms B aware of the options available to her, including offering three properties it considers suitable.
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Wycombe District Council (19 019 136)
Statement Not upheld Refuse and recycling 09-Feb-2021
Summary: There is no fault in the assisted refuse collection service offered to a householder because of her disability. The Council collects rubbish from her front door weekly and the recycling every two weeks. It has missed two collections over the past year, but has revisited quickly when told.
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Wycombe District Council (19 016 898)
Statement Closed after initial enquiries Other 08-Oct-2020
Summary: Mr X complains about the actions of a local councillor and associated matters. The Ombudsman will not investigate the complaint because parts of the complaint fall outside our jurisdiction and we cannot achieve the outcome Mr X seeks.
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Wycombe District Council (19 019 386)
Statement Closed after initial enquiries Council house sales and leaseholders 27-Mar-2020
Summary: The complaint is about the Council reclaiming a ‘right to buy’ discount when Mrs X sold her home. The Ombudsman will not investigate this complaint because Mrs X can go to court.
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Wycombe District Council (19 007 467)
Statement Upheld Refuse and recycling 29-Jan-2020
Summary: There was fault in the inconsistent waste and recycling collection services the complainant has received. The Council has taken steps to improve the service, which appear to have had some effect. However, it has also agreed to recognise the time and trouble Mrs W has been put to in pursuing the matter.
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Wycombe District Council (19 014 397)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s recovery of housing benefit. This is because if Mr X wanted to challenge the Council’s decision it was reasonable for him to appeal to the tribunal.
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Wycombe District Council (18 018 396)
Statement Upheld Allocations 11-Sep-2019
Summary: Ms X complained the Council delayed in dealing with two housing applications she submitted and then placed her family in the wrong priority banding. The Council has already admitted it was at fault when it delayed in dealing with the second housing application Ms X made. However, this did not cause her a significant personal injustice. The Council was also at fault when it failed to inform Ms X of her right to a review. The Council should review its procedures to help prevent similar faults occurring in the future. There was no fault in the way the Council decided Ms X’s priority banding.
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Wycombe District Council (18 018 876)
Statement Upheld Planning applications 15-Aug-2019
Summary: Mr B complained about the way in which the Council granted planning permission for development near his property. We found there was fault by the Council for including the wrong separation distance in the case officer’s report but consider this error did not affect the decision that was made.
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Wycombe District Council (19 003 863)
Statement Closed after initial enquiries Other 02-Aug-2019
Summary: The Ombudsman will not investigate Ms B’s complaint about the way the Council has dealt with her reports of rat infestation at her neighbour’s property. Further consideration of the complaint is unlikely to find fault by the Council.