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Waveney District Council (18 018 012)
Statement Closed after initial enquiries Council tax 21-Jun-2019
Summary: Mr and Mrs X complain about the Council’s actions in refusing to accept their evidence about why a single person’s discount should have been applied to their property. They say the Council left them no choice but to appeal to the Valuation Tribunal, which they then won. The Ombudsman has decided this complaint is outside our jurisdiction. The Valuation Tribunal has dealt with the substantive issue and the reasons for Mr and Mrs X’s complaint are directly related to it. We cannot investigate something already looked at by a court or tribunal, even it was unable to remedy all of the injustice caused to Mr and Mrs X.
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Waveney District Council (18 017 149)
Statement Upheld Cemeteries and crematoria 03-May-2019
Summary: Mrs X complained about a Service Provider, working on behalf of the Council. She said it took a year for it to action her request for a commemorative plaque following the death of her Aunt. The Service Provider failed to respond to Mrs X’s request in a timely manner. This caused Mrs X avoidable distress as well as significant time and trouble. The Council has agreed to remedy the injustice caused by the Service Provider’s actions.