Decision search
Your search has 354 results
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Sheffield City Council (22 011 203)
Statement Closed after initial enquiries Domiciliary care 05-Jan-2023
Summary: We will not investigate Miss X’s complaint about her mother’s care provider. She says the care provider overcharged her mother and failed to provide adequate care. This is because there is no worthwhile outcome achievable from an investigation. In addition, it is unlikely we would reach any different findings.
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Sheffield City Council (22 010 933)
Statement Closed after initial enquiries School transport 07-Dec-2022
Summary: We will not investigate this complaint about the Council’s refusal of the complainant’s application and appeal for school transport assistance for his daughter. This is because there is no indication of fault on the Council’s part causing injustice to the complainant.
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Sheffield City Council (21 018 782)
Statement Upheld Special educational needs 29-Nov-2022
Summary: Mrs X complained the Council delayed its review of her daughter’s EHCP, delayed notifying her right of appeal and failed to arrange all the educational provision specified, resulting in missed education and distress. We found the Council at fault. We recommended it apologise, pay £1000 for distress, pay £5200 for missed provision; fund provision that remains outstanding and; provide training to staff to prevent recurrence.
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Sheffield City Council (22 010 781)
Statement Closed after initial enquiries Council house sales and leaseholders 23-Nov-2022
Summary: We will not investigate this complaint about the Council’s failure to provide the complainant with a tenancy eligible for a maximum discount under the Right to Buy scheme. This is because we are unlikely to find fault with the Council.
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Sheffield City Council (22 010 404)
Statement Closed after initial enquiries Other 18-Nov-2022
Summary: Mr X complains about the way the Council has failed to answer his Freedom of Information requests properly. He also complains about it not answering his complaint properly and release a report from a solicitor’s firm. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.
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Sheffield City Council (22 001 445)
Statement Upheld Assessment and care plan 11-Nov-2022
Summary: Mrs X complained about errors in how the Council managed her mother’s, Mrs Y’s and father’s, Mr Y’s, care home fees and of poor communication. There was no fault in how it managed Mrs Y’s care fees. There was fault in how it managed Mr Y’s fees. There was delay and error in the financial assessment. It then agreed to pay for Mr Y’s care and backdate payments to September 2021 but did not start doing so for three months. The errors caused Mrs X uncertainty, distress and financial loss. The Council has agreed to pay Mrs X £400 in recognition of the distress and uncertainty caused and support her to ensure she is refunded all monies owed to her by the care home.
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Sheffield City Council (22 010 486)
Statement Closed after initial enquiries Parking and other penalties 11-Nov-2022
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable to expect Miss Y to appeal to the Traffic Penalty Tribunal.
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Sheffield City Council (22 009 590)
Statement Closed after initial enquiries Other 02-Nov-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him a six-month empty property discount. This is because the matter concerns a decision about occupation by a third party more than five years ago. The complaint is therefore late and there is not enough evidence of fault by the Council in any event.
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Sheffield City Council (22 005 385)
Statement Closed after initial enquiries Other 02-Nov-2022
Summary: We cannot investigate this complaint about the Council pursuing Miss X about the school attendance of her children. The matter complained of is not separable from ongoing court action.
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Sheffield City Council (21 000 853)
Statement Upheld Special educational needs 01-Nov-2022
Summary: We found fault by the Council on Mrs J’s complaint about its failure to reach a decision on whether to issue her son with an Education, health, and care plan within statutory timescales. The Council failed to reach its decision and notify Mrs J of it within the timescale. It also failed to deal with her complaint properly. The agreed action remedies the injustice caused.