Decision search
Your search has 354 results
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Sheffield City Council (22 016 984)
Statement Closed after initial enquiries Parking and other penalties 22-Mar-2023
Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable for Miss Y to appeal to the Traffic Enforcement Centre.
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Sheffield City Council (22 016 196)
Statement Closed after initial enquiries Council tax 14-Mar-2023
Summary: We will not investigate this complaint about council tax liability. This is because Mr Y can reasonably be expected to challenge his liability at the Valuation Tribunal.
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Sheffield City Council (22 005 722)
Statement Upheld Council house sales and leaseholders 22-Feb-2023
Summary: We found fault on Ms P’s complaint about the Council disputing the valuation from the District Valuer during the right to buy process. It failed to tell her it had challenged this valuation. It also delayed dealing with her complaint according to its complaints procedure. The agreed action remedies the injustice caused.
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Sheffield City Council (22 013 655)
Statement Closed after initial enquiries Other 21-Feb-2023
Summary: We will not investigate this complaint about how the Council supported Mr Y with his living arrangements. We could not add anything further to the Council’s investigation.
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Sheffield City Council (22 014 662)
Statement Closed after initial enquiries Other 16-Feb-2023
Summary: We will not investigate Mrs X’s complaint about a fall she had in a Council car park. It is a claim of Council negligence and liability for her personal injury. These are legal issues only a court can decide, if the Council’s insurer has already denied liability or does so in future. It would not be unreasonable for Mrs X to take her claim to court to pursue the legal findings and compensation she seeks.
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Sheffield City Council (22 011 119)
Statement Closed after initial enquiries Safeguarding 13-Feb-2023
Summary: Miss C complained about the care and support provided to her late father by a Nursing Home which was funded by the Integrated Care Board and investigated by the Council under its safeguarding procedures. We will not investigate this complaint because it is unlikely we could add to the investigation already completed by the Council or achieve the outcome Miss C wants.
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Sheffield City Council (22 012 980)
Statement Closed after initial enquiries Trees 25-Jan-2023
Summary: We will not investigate this complaint about the Council refusing to replace a tree outside the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the way the Council reached its decision, and the complainant is not caused a significant injustice by the tree being retained.
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Sheffield City Council (22 002 911)
Statement Upheld Council tax 25-Jan-2023
Summary: Mrs X complained that the Council took enforcement action about council tax arrears she was not aware of. Mrs X said it caused stress and frustration. We do not find the Council at fault for taking enforcement action. We find the Council at fault for relying on out-of-date information. However, we do not find this caused Mrs X injustice.
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Sheffield City Council (21 011 551)
Statement Upheld Licensing 09-Jan-2023
Summary: Mr X complained about how the Council decided to award street trading consents for three sites to a company other than his. The Council was not at fault in how it allocated the consents. It was at fault for poor complaint handling, which caused Mr X undue frustration. The Council will apologise and pay Mr X £100.
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Sheffield City Council (22 012 103)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jan-2023
Summary: We will not investigate this complaint about pavement defects as there is insufficient evidence of fault by the Council in how it has considered this matter.