Decision search
Your search has 354 results
-
Sheffield City Council (23 004 302)
Statement Closed after initial enquiries Parking and other penalties 29-Jun-2023
Summary: We will not investigate this complaint about a motoring penalty charge notice as the complainant had the right to appeal against this and it is reasonable to expect him to have done so.
-
Sheffield City Council (23 000 744)
Statement Closed after initial enquiries Allocations 14-Jun-2023
Summary: We will not investigate this complaint the Council did not allow Mr X to re-join the housing register. There is not enough evidence of fault in how the Council considered Mr X’s concerns about anti-social behaviour to justify investigating. Additionally, the Council is currently reviewing its decision about whether it should award priority to Mr X for medical need. Mr X can return to us once the Council has completed that review.
-
Sheffield City Council (23 000 954)
Statement Closed after initial enquiries Allocations 12-Jun-2023
Summary: We will not investigate this complaint about the Council not allowing Miss X to have the support she needed to decide whether to accept a property offered by the Council and for failing to consider her mental health needs when considering her review request. This is because there is insufficient evidence of fault. In addition, it is reasonable for Miss X to ask the Council for a new review.
-
Sheffield City Council (22 012 858)
Statement Upheld Domiciliary care 01-Jun-2023
Summary: Miss X complained the Council commissioned care provider failed to seek medical assistance for her mother and provided her with poor care. The Council was at fault for the care provider’s poor record keeping, failure to seek medical advice after it said it would and for a missed visit. The Council has agreed to apologise to Miss X and pay her £300 to acknowledge the distress these faults caused. There was no fault in the way the Council investigated the concerns under its safeguarding procedures and it has taken appropriate action to prevent a repeat of the faults by the care provider.
-
Sheffield City Council (21 013 182)
Statement Upheld Special educational needs 31-May-2023
Summary: Ms X complains the Council failed to make alternative education provision for her son, Y when he stopped attending school and delayed issuing a final amended Education Health and Care Plan after an annual review in 2021 causing distress and uncertainty. We found fault as the Council failed to provide Y with alternative educational provision and delayed issuing the final amended Education Health and Care Plan. We have recommended a suitable remedy so have completed our investigation.
-
Sheffield City Council (23 000 767)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-May-2023
Summary: We cannot investigate this complaint about the Council’s decision to reduce the complainant’s entitlement to Housing Benefit. This is because the complainant has already appealed to the specialist Housing Benefit tribunal.
-
Sheffield City Council (22 010 387)
Statement Upheld Highway repair and maintenance 23-Apr-2023
Summary: There was no fault in how the Council responded to Mr X’s report about a dangerous structure, or his report about poor drainage. It responded in line with expectations. There was some fault in how the Council first dealt with Mr X’s complaints. This has caused an injustice and the Council has agreed to pay Mr X a financial remedy for this injustice.
-
Sheffield City Council (22 017 579)
Statement Closed after initial enquiries Other 19-Apr-2023
Summary: We cannot investigate Mr X’s complaint about information the Council provided to the court in care proceedings because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court.
-
Sheffield City Council (22 016 766)
Statement Closed after initial enquiries Special educational needs 18-Apr-2023
Summary: We will not investigate this complaint about the Council’s actions related to Ms X’s child’s Education, Health and Care plan. This is because we could not add anything to the Council’s investigation or achieve a different outcome.
-
Sheffield City Council (22 016 520)
Statement Closed after initial enquiries Council tax 27-Mar-2023
Summary: We will not investigate this complaint about Council tax liability as he appealed to a Valuation Tribunal.