Decision search
Your search has 354 results
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Sheffield City Council (22 016 366)
Statement Not upheld Charging 20-Aug-2023
Summary: Ms X’s representatives complained the Council had not properly considered the allowance for disability related expenditure when deciding the contribution Ms X can make to her care. The main element of the complaint related to the money Ms X pays to her parents for her board. The representatives said that as a result of what they consider to be the Council’s failings Ms X was made liable for more care fees than she should. There was no fault by the Council
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Sheffield City Council (23 007 286)
Statement Closed after initial enquiries Parking and other penalties 16-Aug-2023
Summary: We will not investigate this complaint that the Council has not responded to Mr X's complaint about how it dealt with his appeal against a penalty charge notice. This is because any fault by the Council in this regard has not caused Mr X an injustice to a degree that would warrant our involvement.
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Sheffield City Council (23 005 430)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2023
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove a tree near his home, its rejection of his insurance claim for tree damage to his property, its repairs to his street, or how it replied to his correspondence and complaint. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating. It is not unreasonable for Mr X to pursue his property damage liability claim at court. There is not enough injustice caused by the highway damage to justify investigation, and the claimed injustice of the time his pursuit of the matters has taken did not stem from a Council action. Investigation of the road repairs issue would not lead to a different outcome. We do not investigate council correspondence and complaint handling where we are not investigating the core issues which gave rise to the complaint.
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Sheffield City Council (23 001 555)
Statement Closed after initial enquiries Direct payments 07-Aug-2023
Summary: We will not investigate Mr X’s complaint that the Council wrongly removed him as his son, Mr Z’s, personal assistant and reduced Mr Z’s care and support hours. There is not enough evidence of fault to start an investigation.
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Sheffield City Council (23 004 433)
Statement Closed after initial enquiries Other 30-Jul-2023
Summary: We will not investigate this complaint about the Council’s actions when dealing with an out of court disposal relating to the complainant’s son. This is because there is another body better placed to consider the complainant’s concerns that the Council breached her confidentiality, and there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Sheffield City Council (23 004 185)
Statement Upheld Trees 23-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to cut back branches from a tree on the highway which overhangs her property. We could not add to the Council’s investigation. Nor would further investigation lead to a different outcome. The Council has apologised for initially giving the complainant the wrong information. This is a suitable remedy to this part of the complaint.
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Sheffield City Council (23 000 189)
Statement Closed after initial enquiries Council tax 19-Jul-2023
Summary: We will not investigate this complaint about council tax because there is not enough evidence of fault to justify investigating.
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Sheffield City Council (22 013 386)
Statement Upheld Other 06-Jul-2023
Summary: Mr X complained the Council failed to investigate his complaints - about the Child in Need plan and the social worker appointed to his children - under the children’s statutory complaint process. The Council is at fault for failing to investigate the concerns under the correct complaints process. The Council will apologise, carry out an investigation under the statutory complaint process and take action to prevent reoccurrence.
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Sheffield City Council (23 003 191)
Statement Closed after initial enquiries Leisure and culture 06-Jul-2023
Summary: We will not investigate Ms X’s complaint about the termination of an allotment tenancy and the Council’s decision not to refund her rent. It is unlikely we would find fault.
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Sheffield City Council (23 003 568)
Statement Closed after initial enquiries Traffic management 02-Jul-2023
Summary: We will not investigate this complaint about the Council’s introduction of a Clean Air Zone. There is insufficient evidence of fault which would warrant an investigation.