Decision search
Your search has 354 results
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Sheffield City Council (23 009 083)
Statement Closed after initial enquiries Trees 12-Sep-2023
Summary: We will not investigate Mr B’s complaint that his property was damaged by a fallen tree. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Sheffield City Council (23 005 945)
Statement Closed after initial enquiries Special educational needs 10-Sep-2023
Summary: We will not investigate this complaint that the Council refused to consider a complaint. This is because there is insufficient evidence of fault by the Council. Complaints about how the Council has responded to a Freedom of Information request is better dealt with by the Information commissioner and we cannot investigate matters previously considered by the Ombudsman.
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Sheffield City Council (23 006 740)
Statement Closed after initial enquiries Private housing 07-Sep-2023
Summary: We will not investigate this complaint about the Council’s investigation of disrepair claims in a housing association property. There is insufficient evidence of fault which would warrant an investigation.
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Sheffield City Council (22 016 436)
Statement Not upheld Special educational needs 03-Sep-2023
Summary: Miss D complains that the Council has failed to provide an appropriate school place for her son. We found no fault.
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Sheffield City Council (22 017 244)
Statement Upheld Special educational needs 03-Sep-2023
Summary: Miss D complains the Council delayed issuing her son’s final EHC plan. We found fault. The Council has already apologised for the delay, which remedies the injustice caused.
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Sheffield City Council (23 007 249)
Statement Closed after initial enquiries Council tax 30-Aug-2023
Summary: We will not investigate this complaint about a council tax discount as the complainant had the right to appeal to the Valuation Tribunal about this.
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Sheffield City Council (23 003 453)
Statement Upheld Street furniture and lighting 29-Aug-2023
Summary: There was fault by the Council in its measurement of light levels. Either it measured light at the wrong property or it made an error in one of the complaint responses by referring to the wrong house number. Either way, this was fault causing avoidable confusion about whether the measurements were from the right property. The Council has already taken appropriate action to remedy the injustice by retaking measurements and undertaking repairs to the lamp’s shield.
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Sheffield City Council (23 003 611)
Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Aug-2023
Summary: We will not investigate this complaint about the Council’s decision to refuse a discretionary housing payment application as it is unlikely we would find fault by the Council.
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Sheffield City Council (22 015 298)
Statement Upheld Special educational needs 29-Aug-2023
Summary: There is no evidence a delay in arranging a school placement for a child with an education, health and care plan was due to fault by the Council; and nor can we say any omission by the Council was responsible for a subsequent deterioration in the child’s behaviour, which led to his exclusion. We are unable to investigate a complaint about the alternative provision subsequently offered to the child, because it is linked to a matter which carried a right of appeal. There was some fault by the Council in its handling of the independent review against the child’s exclusion, for which it has agreed to apologise and circulate guidance to staff.
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Sheffield City Council (23 005 439)
Statement Closed after initial enquiries Allocations 23-Aug-2023
Summary: We will not investigate Miss X’s complaint that the Council’s removed her priority status for housing because further investigation is unlikely to achieve anything more.