Decision search
Your search has 354 results
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Sheffield City Council (23 004 629)
Statement Upheld Residential care 15-Feb-2024
Summary: Mrs X complains the Council’s care provider, Valley Wood care home, failed to look after her late mother properly causing avoidable distress. Valley Wood’s care planning did not take account of all Mrs Y’s needs. The support it provided was not always in line with her assessed needs. It has been unable to provide Mrs Y’s medication administration records. The Council needs to apologise to Mrs X and pay her £250 for the distress she has been caused.
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Sheffield City Council (23 017 124)
Statement Closed after initial enquiries School admissions 13-Feb-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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Sheffield City Council (23 014 968)
Statement Upheld Disabled children 08-Feb-2024
Summary: We will not investigate Mrs X’s complaint about the Council refusing to renew her son’s Blue Badge. This is because the Council has reviewed its decision and issued the Blue Badge. This is a satisfactory outcome, and we could not achieve anything more.
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Sheffield City Council (23 015 234)
Statement Closed after initial enquiries Enforcement 08-Feb-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to enforce against a neighbour’s garden works involving a planning breach, and how it dealt with her complaint. There is not enough evidence of fault in the Council’s enforcement decision‑making process to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue which gave rise to the complaint. We also cannot achieve outcomes Mrs X seeks from the complaint.
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Sheffield City Council (23 005 429)
Statement Upheld School transport 08-Feb-2024
Summary: Ms F complained on behalf of her grandson that the Council failed to plan his transition from children’s to adults’ services, causing delay in assessment and failure to provide a taxi to school. There was fault in transition planning but this did not cause injustice. The Council failed to book school transport for three days but has now funded this, which remedies the injustice caused.
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Sheffield City Council (23 010 471)
Statement Closed after initial enquiries Planning applications 06-Feb-2024
Summary: We will not investigate this complaint about building control because there is no evidence of fault by the Council and there is a remedy by legal action.
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Sheffield City Council (23 014 606)
Statement Closed after initial enquiries Allocations 02-Feb-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing register applications and reports of anti-social behaviour and harassment between 2020 and 2022. Ms X also complains the Council declined to award her a decorating grant. This is because most of Ms X’s complaints are late and there are no good reasons to exercise discretion to consider the late complaints.
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Sheffield City Council (23 007 943)
Statement Upheld Transport 17-Jan-2024
Summary: Mr X complained that the Council refused his application for a Blue Badge. We found the Council incorrectly interpreted the guidance in failing to give Mr X the opportunity to provide supporting information from his GP. In recognition of the injustice caused, the Council has agreed to invite Mr X to submit information from his GP in support of his application and to reassess the application considering all the information provided.
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Sheffield City Council (23 002 690)
Statement Upheld Charging 12-Jan-2024
Summary: Ms C complained the Council did not consider properly her son’s disability related expenses when deciding the amount he must contribute towards the cost of his care. Ms C said this means her son is not getting the support he needs and his mental health has deteriorated. We have found fault in some of the Council’s communication and avoidable delay but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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Sheffield City Council (23 003 174)
Statement Not upheld Planning applications 12-Jan-2024
Summary: Mr X complained the Council acted beyond its authority, and contrary to its constitution, when it granted planning permission to develop land near his home using delegated powers. Mr X also complained the Council failed to remedy breaches of planning control at the site due to delays, lack of action, and undue leniency towards the developer. We did not investigate the Council’s decision to grant planning permission. There was no fault in the Council’s consideration of the planning enforcement issues.