Decision search
Your search has 351 results
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Sheffield City Council (23 016 986)
Statement Closed after initial enquiries Planning applications 11-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his neighbour’s planning applications and a planning enforcement matter relating to the development approved. This is because there is not enough evidence of fault by the Council.
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Sheffield City Council (23 016 326)
Statement Closed after initial enquiries Council tax 29-Feb-2024
Summary: We will not investigate this complaint that the Council wrongly considerers that the complainant is liable for council tax. This is because it is reasonable for the complainant to use their right of appeal to the Valuation Tribunal.
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Sheffield City Council (23 004 844)
Statement Upheld Special educational needs 26-Feb-2024
Summary: The Council failed to take sufficient action to secure the speech and language therapy in Ms X’s daughter’s Education, Health and Care Plan (EHC Plan). This caused Ms X frustration and caused her daughter to miss out on provision she was entitled to receive. The Council has agreed to apologise, pay Ms X £850, and carry out service improvements. It has also agreed to pay a financial remedy for ongoing missed provision.
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Sheffield City Council (23 016 602)
Statement Closed after initial enquiries Council tax 21-Feb-2024
Summary: We will not investigate this complaint that the Council has refused to move the complainant’s property to a lower council tax band. This is because there is insufficient evidence of fault by the Council.
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Sheffield City Council (23 012 401)
Statement Closed after initial enquiries Assessment and care plan 20-Feb-2024
Summary: Mrs X and Miss X complain about the events surrounding Miss X’s removal from home and detention in hospital under the Mental Health Act 1983. We have decided not to investigate their complaints about the Council.
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Sheffield City Council (23 015 648)
Statement Closed after initial enquiries Noise 16-Feb-2024
Summary: We will not investigate this complaint about a Council’s handling of a noise nuisance report. This is because there is not enough evidence of fault.
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Sheffield City Council (23 004 629)
Statement Upheld Residential care 15-Feb-2024
Summary: Mrs X complains the Council’s care provider, Valley Wood care home, failed to look after her late mother properly causing avoidable distress. Valley Wood’s care planning did not take account of all Mrs Y’s needs. The support it provided was not always in line with her assessed needs. It has been unable to provide Mrs Y’s medication administration records. The Council needs to apologise to Mrs X and pay her £250 for the distress she has been caused.
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Sheffield City Council (23 017 124)
Statement Closed after initial enquiries School admissions 13-Feb-2024
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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Sheffield City Council (23 014 968)
Statement Upheld Disabled children 08-Feb-2024
Summary: We will not investigate Mrs X’s complaint about the Council refusing to renew her son’s Blue Badge. This is because the Council has reviewed its decision and issued the Blue Badge. This is a satisfactory outcome, and we could not achieve anything more.
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Sheffield City Council (23 015 234)
Statement Closed after initial enquiries Enforcement 08-Feb-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to enforce against a neighbour’s garden works involving a planning breach, and how it dealt with her complaint. There is not enough evidence of fault in the Council’s enforcement decision‑making process to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue which gave rise to the complaint. We also cannot achieve outcomes Mrs X seeks from the complaint.