Decision search
Your search has 330 results
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London Borough of Tower Hamlets (22 017 316)
Statement Closed after initial enquiries Other 29-Jun-2023
Summary: We will not investigate this complaint about the Council’s investigation of statutory overcrowding reported by Miss X. There is insufficient evidence of any fault causing significant injustice to Miss X which would warrant an investigation.
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London Borough of Tower Hamlets (23 004 428)
Statement Closed after initial enquiries Trees 29-Jun-2023
Summary: We will not investigate this complaint about damage caused to the complainant’s wall by a tree on Council land. This is because we cannot decide what the Council should pay towards the repairs as the courts are best placed to calculate claims for damages. It is therefore reasonable to expect the complainant to go to court to resolve his complaint.
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London Borough of Tower Hamlets (23 002 086)
Statement Closed after initial enquiries Homelessness 20-Jun-2023
Summary: We will not investigate this complaint about the Council’s decision not to accept the complainant as homeless. This is because the complainant could have used his appeal rights and there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (23 002 910)
Statement Closed after initial enquiries Parking and other penalties 19-Jun-2023
Summary: We will not investigate this complaint about a moving traffic penalty because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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London Borough of Tower Hamlets (23 002 557)
Statement Closed after initial enquiries Traffic management 18-Jun-2023
Summary: We will not investigate this complaint about the Council’s decision not to renew the complainant’s disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (22 012 077)
Statement Upheld Special educational needs 13-Jun-2023
Summary: Miss X complained about delays throughout the Education, Health, Care Needs assessment process for her son, and the Council did not seek appropriate advice to inform the assessment of his needs. We found fault with the Council with significant delays, with poor communication, and some fault with what advice it obtained. This caused uncertainty, frustration and distress for Miss X and her son, and he missed out on extra support for his needs. The Council has agreed to our recommendations to remedy the injustice and to take action to prevent recurrence of fault.
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London Borough of Tower Hamlets (23 002 065)
Statement Closed after initial enquiries Parking and other penalties 07-Jun-2023
Summary: We will not investigate this complaint about the Council’s decision not to give the complainant a permit so she can access a School Street during restricted hours. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (23 002 081)
Statement Closed after initial enquiries Other 25-May-2023
Summary: We cannot investigate Mr X’s complaint about scaffolding erected at a neighbouring property by the Council. This is because we have no remit to investigate complaints in connection with the Council’s role as a landlord of social housing.
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London Borough of Tower Hamlets (22 013 602)
Statement Upheld Assessment and care plan 24-May-2023
Summary: Ms X complained about the Council’s decision making on her mother’s care and support, leaving her mother, Mrs Y, struggling with a shortfall in care. We found fault by the Council causing injustice. We recommended it apologise to Mrs Y, pay her £750 for distress and uncertainty, reinstate her previous package of care, offer a reassessment of her care needs and support, and take action to prevent recurrence.
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London Borough of Tower Hamlets (22 014 970)
Statement Upheld Transport 23-May-2023
Summary: Miss X complained the Council wrongly denied her application and appeal for a blue badge. There was no fault in the Council’s assessment of Miss X’s application. There was fault in how the Council informed Miss X of its decision, but this did not cause Miss X an injustice.