Decision search
Your search has 330 results
-
London Borough of Tower Hamlets (23 006 711)
Statement Closed after initial enquiries Other 24-Aug-2023
Summary: A resident of a property owned by a housing association complained about the Council’s failure to take action about the association’s attempt to evict him. But we will not investigate this matter because there is no sign of fault by the Council.
-
London Borough of Tower Hamlets (22 016 112)
Statement Upheld Allocations 24-Aug-2023
Summary: Mr B complained that the Council delayed in processing his medical assessment for his housing application. We found fault in the actions of the Council. It has agreed to apologise to Mr B, pay him £400 and review its procedures for the future.
-
London Borough of Tower Hamlets (23 003 555)
Statement Upheld Parking and other penalties 22-Aug-2023
Summary: There was fault by the Council in its response to Ms X’s complaint and in the application process for a personalised parking bay. The Council failed to act in line with the Equality Act and this meant Ms X’s case was not considered properly or at all. The Council will apologise, send Ms X a paper application form, consider it on discretionary grounds and make changes to its website.
-
London Borough of Tower Hamlets (22 016 414)
Statement Upheld Planning applications 21-Aug-2023
Summary: Mr X complained the Council failed to tell him about proposed solutions to protect the privacy of his home. We found fault as the Council took a significant amount of time to share the options with him. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Mr X and remind officers of relevant procedures.
-
London Borough of Tower Hamlets (23 004 257)
Statement Closed after initial enquiries Council tax 14-Aug-2023
Summary: We will not investigate this complaint about the Council’s process for issuing Energy Rebate Grants as there is not enough evidence of fault to justify an investigation.
-
London Borough of Tower Hamlets (22 016 130)
Statement Upheld Allocations 30-Jul-2023
Summary: Ms X complained the Council did not suitably consider her medical needs and the negative impact her current home has on her when deciding not to award medical priority on the housing register. We found fault with the Council for failing to properly explain its decision making to Ms X. We also found fault with delays in processing her application. The Council has agreed to our recommendations to remedy the injustice caused to Ms X.
-
London Borough of Tower Hamlets (22 015 039)
Statement Upheld Homelessness 20-Jul-2023
Summary: The Council was at fault for delay ending its main housing duty to Ms X and for failing to respond to her request to review this decision. There was also fault in communication and complaint handling. The Council has agreed to apologise, progress the review, make a payment to Ms X, and act to improve its services.
-
London Borough of Tower Hamlets (23 003 095)
Statement Closed after initial enquiries Allocations 18-Jul-2023
Summary: We will not investigate this complaint about the complainant’s wish to be re-housed. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant wants.
-
London Borough of Tower Hamlets (23 004 281)
Statement Closed after initial enquiries Council tax 18-Jul-2023
Summary: We will not investigate this complaint about the Council’s decision not to award a council tax discount to Mr X as he can appeal against this decision to the Valuation Tribunal.
-
London Borough of Tower Hamlets (22 014 703)
Statement Not upheld Planning applications 29-Jun-2023
Summary: Mr X complained the Council failed to carry out consultations following a planning application from a neighbour. There is no evidence of fault in the way the Council carried out its consultation.