Decision search
Your search has 330 results
-
London Borough of Tower Hamlets (23 011 166)
Statement Closed after initial enquiries Council tax 08-Nov-2023
Summary: We will not investigate this complaint about Council tax liability because it is out of time and there was a right of appeal to a Valuation Tribunal.
-
London Borough of Tower Hamlets (22 001 023)
Statement Upheld Special educational needs 25-Oct-2023
Summary: Miss X complains the Council has not dealt properly with her son Y’s education. The Council did not properly consider whether it needed to provide alternative education for Y. Miss X and Y suffered avoidable distress and uncertainty, were subject to unnecessary child protection proceedings and Y lost educational provision. The Council should apologise to Miss X and Y, pay Miss X £9,600 in respect of Y’s lost educational provision, pay Miss X £1,100 for avoidable distress and provide training to staff.
-
London Borough of Tower Hamlets (23 005 358)
Statement Not upheld Child protection 25-Oct-2023
Summary: Miss X complains the Council has not dealt with child protection concerns properly. The Council is not at fault.
-
London Borough of Tower Hamlets (22 014 062)
Statement Upheld Noise 24-Oct-2023
Summary: Miss C says the Council failed to properly investigate her concerns about noise nuisance, failed to respond to some of her communications, failed to consider the evidence she put in and forced her to put in a corporate complaint. The Council failed to record its view on whether noise recording equipment was appropriate, failed to respond to some of Miss C’s communications and failed to address some of the issues Miss C raised in her complaint. None of that affected the outcome. An apology and reminder to officers is satisfactory remedy.
-
London Borough of Tower Hamlets (23 008 531)
Statement Upheld Commercial and contracts 17-Oct-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to pay an invoice. This is because the Council has now paid the invoice in full.
-
London Borough of Tower Hamlets (23 009 495)
Statement Closed after initial enquiries Council tax 15-Oct-2023
Summary: We will not investigate this complaint about Mr X’s liability for council tax when he bought his new property. This is because we are unlikely to achieve anything.
-
London Borough of Tower Hamlets (23 008 290)
Statement Closed after initial enquiries Allocations 03-Oct-2023
Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s housing application. This is because there is not enough evidence of fault to warrant an investigation, and the Council has reviewed and increased her priority so we could achieve nothing more by investigating.
-
London Borough of Tower Hamlets (22 011 432)
Statement Upheld Homelessness 27-Sep-2023
Summary: Ms X complained the Council placed her and her children in unsuitable accommodation which had an adverse impact on her own and her children’s health. The Council’s failure to review the suitability of the interim accommodation provided to Ms X when it was presented with new medical evidence and evidence of disrepair and Category 1 hazards is fault. This fault has caused Ms X an injustice.
-
London Borough of Tower Hamlets (23 005 831)
Statement Closed after initial enquiries Disabled facilities grants 19-Sep-2023
Summary: We will not investigate this complaint about the Council’s refusal to complete adaptation works Mr X says his father needs. This is because there is insufficient evidence of fault.
-
London Borough of Tower Hamlets (23 006 077)
Statement Closed after initial enquiries Allocations 06-Sep-2023
Summary: We will not investigate this complaint about Mr X’s housing application. Part of the complaint is late without good reason to investigate it now. The Council has not had a reasonable opportunity to deal with other parts.