Decision search
Your search has 330 results
-
London Borough of Tower Hamlets (23 014 314)
Statement Closed after initial enquiries Other 25-Jan-2024
Summary: We will not investigate this complaint about the actions of enforcement officers working for the Council’s environmental services. This is because the complaint is made late and there is no good reason to exercise discretion and consider it now.
-
London Borough of Tower Hamlets (23 013 653)
Statement Closed after initial enquiries Allocations 19-Jan-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. She says she has waited over the Council’s published average waiting time for a property. This is because there is insufficient evidence of fault. In addition, there are no good reasons to exercise discretion to consider the late complaint.
-
London Borough of Tower Hamlets (22 016 880)
Statement Upheld Allocations 04-Jan-2024
Summary: Mr X complained the Council wrongly removed him from its housing register and failed to act on his attempts to apply as homeless. We found fault by the Council on both matters. The Council has agreed to our recommendations to remedy the injustice caused to Mr X.
-
London Borough of Tower Hamlets (23 002 183)
Statement Upheld Other 12-Dec-2023
Summary: Mrs D complained the Council had failed to collect her household waste on numerous occasions and to properly maintain streets in her area since May 2022. We found the Council had failed to adhere to its waste collection practices and its street cleaning in Mrs D’s area did not meet the standards the Council had set. The Council agreed to apologise to Mrs D, make payment to acknowledge the injustice this caused her, and review its services to make improvements.
-
London Borough of Tower Hamlets (23 007 476)
Statement Closed after initial enquiries Assessment and care plan 12-Dec-2023
Summary: We will not investigate Miss X’s complaint about an Approved Mental Health Professional (for London Borough of Tower Hamlets) and two Section 12 doctors (for East London NHS Foundation Trust and NHS North East London Integrated Care Board respectively). We are unlikely to find fault with their recommendation to detain Miss X under Section 2 of the Mental Health Act 1983.
-
London Borough of Tower Hamlets (23 010 272)
Statement Closed after initial enquiries Transport 11-Dec-2023
Summary: We will not investigate this complaint about the Council’s refusal to issue a blue badge. There is not enough evidence of fault in how the Council made its decision to justify investigating.
-
London Borough of Tower Hamlets (23 011 862)
Statement Closed after initial enquiries Allocations 27-Nov-2023
Summary: We cannot investigate Mr X’s complaint about information provided by the Council as part of a mutual exchange of properties under its housing function. This is because the law does not allow us to investigate complaints about the provision or management of social housing.
-
London Borough of Tower Hamlets (22 007 871)
Statement Upheld Homelessness 22-Nov-2023
Summary: Mr X complained the Council had wrongly refused to carry out a review of the suitability of his temporary accommodation. The Council was at fault. It wrongly said it had discharged its main housing duty, but Mr X was not, in fact, offered a tenancy and therefore the duty continued. It should apologise, pay Mr X £250 for the avoidable time and trouble pursuing the matter, and carry out a suitability review.
-
London Borough of Tower Hamlets (23 004 103)
Statement Upheld Council tax 22-Nov-2023
Summary: We will not investigate this complaint about Council tax payments because the matter has been remedied.
-
London Borough of Tower Hamlets (23 003 054)
Statement Upheld Allocations 14-Nov-2023
Summary: Miss X complained the Council did not properly consider the new medical evidence she provided when she requested a reassessment for medical priority. We found fault with the Council for not demonstrating proper consideration to her evidence. The Council has agreed to our recommendations to remedy the injustice caused to Miss X.