Decision search
Your search has 330 results
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London Borough of Tower Hamlets (23 012 760)
Statement Closed after initial enquiries Refuse and recycling 22-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council’s missed or delayed bin collections at the block of flats where she lives, it allowing others to leave their waste at the flats’ bin area, and its delay in dealing with her complaint. There is not enough significant personal injustice caused to Ms X to warrant an investigation. Further investigation would not achieve a different outcome from the apology the Council has provided. There is not enough evidence of fault by the Council regarding the storage arrangements for the property’s bins, nor sufficient personal injustice caused, to justify an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue which gave rise to the complaint.
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London Borough of Tower Hamlets (22 010 467)
Statement Not upheld Noise 20-Feb-2024
Summary: Mr E complained how the Council has handled matters concerning a nursery at the back of his house. He says the nursery expanded without planning permission and this has resulted in excessive noise. We do not find the Council was at fault.
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London Borough of Tower Hamlets (23 015 209)
Statement Closed after initial enquiries Disabled facilities grants 19-Feb-2024
Summary: We will not investigate Mr X’s complaint about the outcome of his father’s occupational therapy assessment in relation to his request for a stairlift. This is because there is no sign of fault by the Council.
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London Borough of Tower Hamlets (23 016 260)
Statement Closed after initial enquiries Homelessness 15-Feb-2024
Summary: We will not investigate this complaint about the way the Council dealt with a man’s housing case between 2016 and 2022. This is mainly because his complaint has been made late. Also, we could not achieve a more worthwhile result at this stage.
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London Borough of Tower Hamlets (23 002 970)
Statement Upheld Homelessness 15-Feb-2024
Summary: Mr R complained, on behalf of Mr C, about the Council’s lack of support when Mr C asked for help with housing. The Council was at fault for a delay in providing interim accommodation, a failure to make proper enquiries before deciding Mr C was not in priority need, a delay in making a fresh decision after the original decision was withdrawn, and a lack of support for Mr C to complete forms and to apply to its housing register. The Council should apologise, pay Mr C £500 for the injustice caused and take steps to prevent the faults recurring.
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London Borough of Tower Hamlets (23 015 370)
Statement Closed after initial enquiries Other 14-Feb-2024
Summary: We will not investigate this complaint about an alleged housing benefit overpayment. The complaint is late without good enough reason to investigate it now.
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London Borough of Tower Hamlets (23 014 310)
Statement Closed after initial enquiries Licensing 06-Feb-2024
Summary: We will not investigate this complaint about the behaviour of a Council Environmental Health Officer who visited Mr X’s business premises. This is because we are unlikely to find evidence of fault sufficient to warrant an investigation.
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London Borough of Tower Hamlets (23 016 129)
Statement Closed after initial enquiries Highway repair and maintenance 06-Feb-2024
Summary: We will not investigate this complaint about a personal injury as it is reasonable to expect Mrs X to resort to court action for the compensation she seeks.
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London Borough of Tower Hamlets (23 013 823)
Statement Closed after initial enquiries Parking and other penalties 01-Feb-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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London Borough of Tower Hamlets (23 006 664)
Statement Not upheld Licensing 31-Jan-2024
Summary: Mr X complained the Council provided contradictory information when it told him he had to evict his tenants as the property was overcrowded but told the tenants to resist the eviction. There is no evidence of fault in in the way the Council considered the overcrowding at Property 1 or in its advice to Mr X and his tenants. Nor is there any evidence the decision to issue an SPO was a response to Mr X’s formal complaint.