Decision search
Your search has 330 results
-
London Borough of Tower Hamlets (22 002 575)
Statement Upheld Allocations 06-Jan-2023
Summary: Mr X complained the Council treated his family with bias and did not fairly consider his housing application from 2019 to 2022. The Council failed to award the family emergency priority for housing allocation for 9 months. The Council also failed to properly consider Mr X’s appeal against its decision to remove his emergency priority banding. The Council agreed to pay Mr X £1350 pounds to recognise the distress caused to him and his wife by remaining in a property that was a risk to their daughter’s life. It agreed to offer them the next available suitable property. The Council will also reconsider its decision on Mr X’s appeal and carry out staff training.
-
London Borough of Tower Hamlets (22 005 826)
Statement Upheld Other 13-Dec-2022
Summary: We found fault with the way the Council communicated with Mrs X about her homelessness and housing. The Council agreed actions to remedy the injustice to Mrs X.
-
London Borough of Tower Hamlets (22 010 260)
Statement Closed after initial enquiries Child protection 09-Dec-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision to have a child protection plan. It is unlikely we would obtain more of a remedy than the explanation given by the Council.
-
London Borough of Tower Hamlets (22 011 254)
Statement Closed after initial enquiries Enforcement 06-Dec-2022
Summary: We will not investigate this late complaint about a non-material amendment to planning permission. Mr X could have complained to us sooner.
-
London Borough of Tower Hamlets (21 009 151)
Statement Upheld Parking and other penalties 28-Nov-2022
Summary: Ms B complained the Council did not properly consider her application for a personalised disabled bay for her son, C. We found fault in the way the Council considered Ms B’s application. We recommended the Council apologise to Ms B, review its decision to refuse C’s application, and pay Ms B £200 in recognition of her time and trouble.
-
London Borough of Tower Hamlets (22 000 112)
Statement Not upheld Other 25-Nov-2022
Summary: Mr X complained there was fault in the way the Council’s highways team dealt with his request to extinguish part of a right of way. Mr X’s request followed on from contact he had with the ASB and planning teams. I did not find there was fault by the highways team.
-
London Borough of Tower Hamlets (22 001 926)
Statement Upheld Allocations 25-Nov-2022
Summary: Miss X complained about the Council’s failure to properly consider medical evidence in support of her request for higher banding priority as part of her housing application. We ended our investigation because Miss X has now been awarded the highest priority banding and there is nothing more we could achieve for her.
-
London Borough of Tower Hamlets (22 010 975)
Statement Closed after initial enquiries Assessment and care plan 24-Nov-2022
Summary: We will not investigate Mr B’s complaint about the Council’s refusal to provide him with care and support when he requested it. This is because further investigation is unlikely to provide Mr B with a different outcome to that he has received from the Council.
-
London Borough of Tower Hamlets (22 001 917)
Statement Closed after initial enquiries Child protection 24-Nov-2022
Summary: We will not investigate Mr X’s complaint about children services actions. It is unlikely we could achieve a significantly different remedy than the Council has already proposed and considered.
-
London Borough of Tower Hamlets (22 006 139)
Statement Upheld Refuse and recycling 17-Nov-2022
Summary: Mr X complained the Council has repeatedly failed to collect the communal domestic waste on the scheduled days. The Council’s repeated failure to collect the communal waste on the scheduled days is fault. This caused Mr X frustration and put him to the time and trouble of complaining. The Council has agreed to remedy the injustice caused to Mr X.