Decision search
Your search has 321 results
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London Borough of Tower Hamlets (23 017 891)
Statement Closed after initial enquiries Homelessness 12-Mar-2024
Summary: We will not investigate Mr X’s complaint about the level of the Council’s payment to remedy Mr Y’s injustice following a previous Ombudsman decision. There is insufficient fault in the way the Council considered the level of payment to justify our involvement.
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London Borough of Tower Hamlets (23 016 315)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024
Summary: We will not investigate this complaint about parking issues outside the complainant’s home. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.
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London Borough of Tower Hamlets (23 003 632)
Statement Upheld Other 12-Mar-2024
Summary: Mr X complained about the actions of the Council, NHS and schools involved with his disabled child, W. The Council was at fault for delay in responding to Mr X’s complaint. This caused him avoidable frustration. To remedy this, the Council will pay Mr X £250. The Council’s complaint response was suitably independent and thorough, so I have not investigated the substantive matters Mr X complained to the Ombudsman about.
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London Borough of Tower Hamlets (23 016 846)
Statement Closed after initial enquiries Disabled children 12-Mar-2024
Summary: We will not investigate this complaint about the Council refusing an appeal for a blue badge. This is because we are unlikely to find fault by the Council which carried out a mobility assessment in accordance with government guidance. It is not our role to question the merits of a properly made decision.
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London Borough of Tower Hamlets (23 005 790)
Statement Upheld Child protection 11-Mar-2024
Summary: Ms X complained the Council failed to follow statutory guidance and its own policies when it held an Initial Child Protection Conference regarding her child, Y. The Council was at fault for failing to provide Ms X with all the reports for the conference. There was also fault in the Council’s record keeping. The Council has already apologised for the faults, and this was sufficient to remedy any injustice caused.
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London Borough of Tower Hamlets (23 016 713)
Statement Closed after initial enquiries Other 11-Mar-2024
Summary: Mr X complains a phone call with a Council officer caused him distress. He also complains about the Council’s investigation of his complaint. We will not investigate because there is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (23 018 065)
Statement Closed after initial enquiries Other 08-Mar-2024
Summary: We will not investigate this complaint about a data breach and Council officers’ conduct in 2021. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman, and the Information Commissioner is best placed to consider concerns about how organisations handle people’s data.
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London Borough of Tower Hamlets (23 015 754)
Statement Closed after initial enquiries Looked after children 08-Mar-2024
Summary: We will not investigate this complaint about a Council social worker’s conduct when she was involved with Mr X during his time in care. This is because the complaint concerns events that took place more than 12 months ago and there is no good reason to exercise discretion to investigate them now.
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London Borough of Tower Hamlets (23 015 931)
Statement Closed after initial enquiries Allocations 03-Mar-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate the Council’s assessment of Mr X’s current application because it is reasonable for him to ask for a statutory review of the Council’s decision.
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London Borough of Tower Hamlets (23 016 964)
Statement Closed after initial enquiries Other 29-Feb-2024
Summary: We will not investigate Mr X’s complaint that council officers have made statements and allegations against his business and employees that has damaged his reputation. This is because we cannot provide a remedy for these issues, which the courts are better placed to consider. We will not investigate Mr X’s complaints of harassment and disclosure of personal information to third parties as these matters are more appropriate for consideration by the police and the Information Commissioner.