Decision search
Your search has 656 results
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Essex County Council (23 007 035)
Statement Upheld Special educational needs 16-Nov-2023
Summary: Miss X complained the Council delayed completing her child, Y’s, Education, Health and Care (EHC) plan. The Council was at fault for the delay caused by a shortage of Educational Psychologists. The Council has agreed to apologise and pay Miss X £400 to recognise the frustration and uncertainty the delay caused her.
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Essex County Council (23 007 793)
Statement Upheld Special educational needs 16-Nov-2023
Summary: There was fault in the Council delaying issuing an Education, Health and Care plan for Mrs X’s son. Those delays caused Mrs X an injustice because of uncertainty about her son’s special education provision and the school he would go to. The Council have already apologised for delays and have agreed to pay a financial remedy to Mrs X, to properly recognise her injustice.
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Essex County Council (23 004 198)
Statement Upheld Special educational needs 15-Nov-2023
Summary: There was fault by the Council in ensuring the implementation of provision set out in an education, health and care plan. The Council was also entitled to refuse the complainant’s request for a personal budget, but it was at fault because it did not inform her she had the right to request a review of this decision. The Council has agreed to apologise for this, invite her to request a review now, and remind staff of this requirement.
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Essex County Council (23 010 590)
Statement Closed after initial enquiries Highway repair and maintenance 15-Nov-2023
Summary: We will not investigate this complaint about injury caused by a pothole as it is reasonable to expect the complainant to pursue the matter in court. There is insufficient evidence of fault with regards to how the Council manages the reporting of potholes and we cannot achieve the outcome the complainant seeks regarding changes to the Council’s policy.
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Essex County Council (23 011 197)
Statement Closed after initial enquiries Highway repair and maintenance 14-Nov-2023
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Essex County Council (23 002 047)
Statement Upheld Special educational needs 09-Nov-2023
Summary: Mrs C complained about how the Council dealt with her request for an Education, Health and Care (EHC) Plan for her son and how it communicated with her. She also said it failed to provide him with suitable alternative provision. We found the Council at fault for failing to adhere to the statutory timescales to complete his EHC Plan and caused delays in responding to her communication and complaint. There was no fault on the other matters complained about, or Mrs C had appeal right to the SEND Tribunal. The Council agreed to apologise and make payment to Mrs C to acknowledge injustice this caused her and her son.
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Essex County Council (23 010 607)
Statement Closed after initial enquiries Special educational needs 08-Nov-2023
Summary: We will not investigate this complaint about the Council’s decision to name a mainstream school in a child’s Education Health and Care plan. This is because the complainant has a right of appeal to a tribunal that it is reasonable for her to use.
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Essex County Council (23 010 660)
Statement Closed after initial enquiries Highway repair and maintenance 05-Nov-2023
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider this complaint.
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Essex County Council (23 010 278)
Statement Closed after initial enquiries Highway repair and maintenance 03-Nov-2023
Summary: We will not investigate this complaint about the Council’s handling of highway improvement works. This is because any injustice is not significant enough to justify our involvement.
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Essex County Council (23 008 867)
Statement Upheld Charging 02-Nov-2023
Summary: We will not investigate this complaint about the Council failing to provide Mr X with advice and support regarding paying for his mother’s care charges. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.