Decision search
Your search has 660 results
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Essex County Council (22 013 330)
Statement Upheld Special educational needs 24-Nov-2023
Summary: Mrs X complains the Council failed to deliver the provision in Child Y’s EHCP, and delayed issuing the EHCP after the annual review. Mrs X says this meant Child Y missed provision they were entitled to. The Ombudsman finds fault with the Council for failing to deliver the agreed provision, and for delaying issuing the EHCP. The Council has agreed to make a financial payment in recognition of the delay and lost provision.
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Essex County Council (23 011 242)
Statement Closed after initial enquiries Special educational needs 24-Nov-2023
Summary: We will not investigate this complaint about the Council not responding to Miss X’s request for mediation. This is because there is no worthwhile outcome achievable by us investigating. Miss X can appeal to a tribunal or make a fresh request to the Council that it issue her son with an Education Health and Care Plan.
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Essex County Council (23 006 175)
Statement Upheld Child protection 22-Nov-2023
Summary: The Council was at fault for not arranging an advocate for Mr B when he asked for one prior to a child protection conference. It has agreed to apologise to Mr B and make a symbolic payment to recognise his injustice. It will also take steps to improve its service.
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Essex County Council (23 011 280)
Statement Closed after initial enquiries Special educational needs 21-Nov-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s actions during an Education Health and Care Plan assessment. There are no good reasons the late complaint rule should not apply.
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Essex County Council (23 005 361)
Statement Upheld Charging 20-Nov-2023
Summary: The complainant (Mr X) said the Council failed when carrying out a financial assessment and the Deferred Payment Agreement (DPA) process for his late father (Mr Y). Mr X also complained about the way the Council dealt with his complaint. We found fault in all matters complained about. This fault caused injustice to Mr Y and Mr X. The Council agreed to apologise, pay to Mr Y’s estate part of the residential nursing fees which would have not been incurred if not for the Council’s failings and make payments for Mr X’s distress and time and trouble. The Council also agreed to carry out some service improvements.
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Essex County Council (23 007 382)
Statement Upheld Special educational needs 20-Nov-2023
Summary: Mrs X complained the Council delayed assessing her child, Y, for an Education, Health, and Care (EHC) plan. The Council was at fault. It delayed conducting an assessment with an Educational Psychologist which meant it has not decided whether to issue an EHC plan for Y. The Council agreed to pay Mrs X a symbolic payment to acknowledge the distress, frustration, and uncertainty the matter has caused her. It agreed to make a further payment to Mrs X to acknowledge any injustice caused by further delay until it has decided whether it will issue an EHC plan to Y, or when it has issued a final EHC plan to Y.
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Essex County Council (23 011 238)
Statement Closed after initial enquiries Highway repair and maintenance 20-Nov-2023
Summary: We will not investigate this complaint about the Council’s highway maintenance and its refusal of his insurance claim for damages to his vehicles. It is reasonable for Mr X to take his legal liability claim against the Council to court. There is insufficient evidence of fault in the Council’s use of its statutory legal defence against Mr X’s insurance claim to warrant an investigation. An investigation of where the Council uses highway funds would achieve no different outcome.
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Essex County Council (23 011 979)
Statement Closed after initial enquiries School transport 20-Nov-2023
Summary: We will not investigate this complaint about the Council’s refusal to provide home to school transport. That is because there is not enough evidence of fault to justify our involvement.
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Essex County Council (23 003 491)
Statement Upheld Special educational needs 16-Nov-2023
Summary: Mr X complained the Council failed to fulfil the provisions in his daughters Education Health Care (EHC) Plan which was ordered by the Tribunal. The Council delayed in securing some provisions within the EHC plan. This is fault.
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Essex County Council (23 007 035)
Statement Upheld Special educational needs 16-Nov-2023
Summary: Miss X complained the Council delayed completing her child, Y’s, Education, Health and Care (EHC) plan. The Council was at fault for the delay caused by a shortage of Educational Psychologists. The Council has agreed to apologise and pay Miss X £400 to recognise the frustration and uncertainty the delay caused her.