Decision search
Your search has 656 results
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Essex County Council (23 013 087)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jan-2024
Summary: We will not investigate this complaint about highway repair and maintenance because any injustice is not significant enough to justify our involvement.
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Essex County Council (23 006 576)
Statement Not upheld Disabled children 09-Jan-2024
Summary: Ms X complained that the Council failed to properly assess her family’s need for support and refused her request for a personal budget based on incorrect information about their circumstances. We found no fault in how the Council assessed the family’s needs and decided they were not eligible for support.
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Essex County Council (23 010 009)
Statement Upheld Other 08-Jan-2024
Summary: We will not investigate this complaint about a review of a man’s eligibility for s117 aftercare. The recommendation from the review was not enforced and Mr X remains eligible for s117 aftercare. The Trust also apologised for the stress and frustration the failings in the process caused Mr X’s wife. We consider it is unlikely that an investigation would achieve anything more.
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Essex County Council (23 012 114)
Statement Closed after initial enquiries Assessment and care plan 08-Jan-2024
Summary: We will not investigate this complaint about a Council inappropriately seeking payment for care home fees. This is because it is unlikely an investigation would be able to provide an outcome the complainant would find satisfactory.
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Essex County Council (23 013 108)
Statement Closed after initial enquiries Street furniture and lighting 04-Jan-2024
Summary: We will not investigate Mr X’s complaint about the Council not fixing or replacing two streetlights in his road and near his property for over 18 months. There is insufficient significant personal injustice caused to Mr X by the matter complained of to warrant us investigating. We also cannot achieve the outcome Mr X seeks from his complaint.
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Essex County Council (23 003 541)
Statement Upheld Special educational needs 02-Jan-2024
Summary: Ms X complained the Council failed to properly remedy special educational needs support her son Y missed out on and about delays amending his education health and care plane. Based on the information we have seen there was fault in how the Council failed to properly remedy the support Y missed due to delays in issuing his first education health and care plan and further delays in amending his plan in June 2023. The Council agreed to apologise to Ms X for the further delays and pay a financial remedy to recognise the support Y missed.
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Essex County Council (23 000 061)
Statement Upheld Special educational needs 21-Dec-2023
Summary: Mr X complained about how the Council dealt with his child’s, Y, Education Health and Care Plan. Mr X also complained about the Council’s poor communication with him and how it dealt with his complaint. There were faults by the Council which caused injustice to Y and Mr X. The Council will take action to remedy the injustice caused.
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Essex County Council (23 011 949)
Statement Closed after initial enquiries Special educational needs 20-Dec-2023
Summary: We cannot investigate Mrs X’s complaints about the Council’s refusal to assess her son for an Education Health and Care Plan and about the content of the final Plan. This is because Mrs X has appealed against the Council’s decisions. We will not investigate alleged delay by the Council in reaching its decision not to assess Mrs X’s son as the complaint is late and we consider it would have been reasonable for her to complain to us sooner.
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Essex County Council (23 012 467)
Statement Upheld Other 20-Dec-2023
Summary: We will not investigate this complaint about Adult Care Services because we are satisfied with the actions the Council has taken.
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Essex County Council (23 012 721)
Statement Closed after initial enquiries Special educational needs 18-Dec-2023
Summary: We will not investigate Mrs X’s complaint about the Council's decision not to issue her daughter with an Education Health and Care Plan. This is because it is reasonable for Mrs X to use her right of appeal to a tribunal.