Decision search
Your search has 661 results
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Essex County Council (23 013 957)
Statement Closed after initial enquiries Other 31-Jan-2024
Summary: We will not investigate Ms X’s complaint rainwater from the highway was flooding her garden. There is not enough evidence of fault to justify our involvement.
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Essex County Council (23 014 547)
Statement Closed after initial enquiries Special educational needs 30-Jan-2024
Summary: We will not investigate this complaint about matters of educational provision and social care assistance. The complaint about matters before 2023 is late and there is no good reason to exercise discretion to investigate it now. The complaint about educational provision is not separable from matters where Miss X used her right of appeal to the Special Educational Needs and Disability Tribunal. There is no evidence Miss X has complained to the Council about matters of social care provision since January 2023 or since the Tribunal hearing. Once she has done so, she would be welcome to return to us promptly about those matters.
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Essex County Council (23 014 799)
Statement Closed after initial enquiries Parking and other penalties 25-Jan-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s issue of a penalty charge notice and its handling of his appeal against it. This is because Mr X has used his right of appeal to the Traffic Penalty Tribunal. We will not investigate Mr X’s complaint about the Council’s refusal to accept his argument against the penalty charge notice, its delay in refunding his payment or its decision not to cancel other similar penalty charge notices. This is because these issues did not cause Mr X significant injustice.
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Essex County Council (23 013 624)
Statement Closed after initial enquiries Other 24-Jan-2024
Summary: We will not investigate Mrs T’s complaint about errors and typos made by the Council in her official marriage certificate. This is because any injustice to Mrs T is not significant enough to justify our involvement. Further, we cannot add to the previous investigation by the Council and further investigation by us would not lead to a different outcome.
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Essex County Council (23 007 358)
Statement Upheld Special educational needs 22-Jan-2024
Summary: There was excessive delay in completing an annual review and responding to complaints. There was also fault in the way the Council handled a request for education direct payments. This caused a loss of special educational provision and unnecessary distress, time and trouble. The Council will apologise, make symbolic payments and consider how to improve the timeliness of its service. The complaint is upheld.
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Essex County Council (23 014 531)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jan-2024
Summary: We will not investigate this complaint about the Council’s delay in repairing the road condition, which Mr X says caused damage to his vehicle. The matter is best considered by the courts as a negligence claim.
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Essex County Council (23 013 619)
Statement Closed after initial enquiries Charging 18-Jan-2024
Summary: We will not investigate this complaint about access to information; the Information Commissioner’s Office is better placed to consider this complaint.
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Essex County Council (23 014 001)
Statement Closed after initial enquiries Child protection 17-Jan-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to follow the correct process in relation to a child protection hearing. This is because an investigation would not lead to a worthwhile outcome.
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Essex County Council (23 013 700)
Statement Closed after initial enquiries Leisure and culture 12-Jan-2024
Summary: We will not investigate this complaint about the Council library’s alleged failure to respond to Ms X’s phone calls. This is because an investigation would be unlikely to find fault with the Council’s actions and the personal injustice Ms X experienced is minimal.
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Essex County Council (23 010 650)
Statement Closed after initial enquiries School transport 10-Jan-2024
Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide her children with free transport to school. This is because there is not enough evidence of fault.