Decision search
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Essex County Council (23 010 582)
Statement Upheld Special educational needs 26-Feb-2024
Summary: Mr X complained the Council named an unsuitable school in his daughter, F’s Education, Health and Care (EHC) Plan following an annual review, failed to respond to his request for a re-assessment of F’s needs and did not respond to his mediation request. The Council was at fault. It did not respond to Mr X’s request for an EHC needs re-assessment. It then took six months to respond to his complaint about mediation. The Council agreed to apologise and make a symbolic payment to Mr X to recognise the distress and uncertainty caused. It will also consider whether to carry out an EHC needs re-assessment without further delay.
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Essex County Council (23 001 035)
Statement Upheld Special educational needs 22-Feb-2024
Summary: Ms X complained the Council did not respond to her request for a Personal Budget, meaning her child did not receive tutoring and support he should have. There was some fault by the Council in the way it communicated with Ms X about her request to use additional funding as a Personal Budget, however this did not cause her significant injustice. We have not investigated Ms X’s other complaints about delays in issuing a final Education, Health and Care plan as we previously agreed a remedy for any injustice this caused. We cannot investigate Ms X’s complaint about the content of the latest Education, Health and Care plan the Council issued as Ms X has appeal rights to the First-tier Tribunal (Special Educational Needs and Disability) which she has exercised.
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Essex County Council (23 016 189)
Statement Closed after initial enquiries Parking and other penalties 20-Feb-2024
Summary: We cannot investigate this complaint about Penalty Charge Notices because Mrs Y has already used her right to appeal to the Traffic Enforcement Centre.
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Essex County Council (23 015 457)
Statement Closed after initial enquiries School admissions 19-Feb-2024
Summary: We will not investigate this complaint about advice from the Council regarding a school place. This is because we could not add anything to the Council’s response or achieve anything more.
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Essex County Council (23 003 763)
Statement Closed after initial enquiries Charging 14-Feb-2024
Summary: We will not investigate this late complaint about the Council placing a charge against the late Mrs B’s property or Mr E’s complaints about the way the Council arranged and commissioned care for her in 2016. This is because Mr E could have come to us sooner if he was concerned about Mrs B’s placement or paying for Mrs B’s care.
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Essex County Council (23 006 298)
Statement Upheld Residential care 12-Feb-2024
Summary: Ms B complained about the Council and Primecare’s role in her father’s care in the period before he died. There was fault in the care provided by Primecare and in the complaint handling by both Primecare and the Council. Both should apologise to Ms B and make a payment.
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Essex County Council (23 014 514)
Statement Upheld Assessment and care plan 08-Feb-2024
Summary: We will not investigate this complaint about delay allocating Mr Y a social worker. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Essex County Council (23 011 966)
Statement Closed after initial enquiries Parking and other penalties 06-Feb-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because Mr X applied to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage. We will not investigate Mr X’s complaint that the Council’s enforcement agents visited his property after he made his application to the Traffic Enforcement Centre. This is because there is not enough evidence of fault.
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Essex County Council (23 008 160)
Statement Not upheld Traffic management 05-Feb-2024
Summary: Mr X complained the Council failed to plan and coordinate roadworks in his area which led to multiple closures and temporary traffic lights in the same area. I ended this investigation as there was insufficient evidence of fault in the Council’s actions and we cannot achieve the outcome Mr X wants.
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Essex County Council (23 013 957)
Statement Closed after initial enquiries Other 31-Jan-2024
Summary: We will not investigate Ms X’s complaint rainwater from the highway was flooding her garden. There is not enough evidence of fault to justify our involvement.