Decision search
Your search has 660 results
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Essex County Council (23 017 293)
Statement Closed after initial enquiries Traffic management 13-Mar-2024
Summary: We will not investigate this complaint about how the Council dealt with a request for a disabled parking bay. That is because the complaint is late and further investigation would not lead to a different outcome.
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Essex County Council (23 010 114)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council failed to amend her son, Y’s Education, Health and Care (EHC) Plan in line with the statutory guidance, to provide a personal budget and to provide appropriate education for him between April 2022 and December 2023. The Council delayed issuing an amended EHC Plan and failed to provide the provision in Y’s plan from April 2022 to November 2023. The Council agreed to apologise to Mrs X, reimburse her for the provision she paid for and pay her £6,500 to recognise the injustice caused to her and the provision Y missed.
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Essex County Council (23 003 950)
Report Upheld Special educational needs 07-Mar-2024
Summary: Mrs X complained about the Council’s failure to carry out an Education, Health and Care (EHC) needs assessment for Y when she had asked for it in January 2022, follow the statutory timescales for an EHC Plan process and deliver suitable full-time education to Y since September 2022.
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Essex County Council (23 012 630)
Statement Upheld Special educational needs 06-Mar-2024
Summary: The Council delayed carrying out an Education, Health, and Care Needs Assessment for Ms X’s child, Z. This was due to the shortage of Educational Psychologists. We are satisfied with the service improvements already being carried out by the Council to resolve this issue. However in recognition of the injustice caused to Z and their family, the Council has also agreed to pay Ms X £100 for each month of delay in concluding Z’s needs assessment.
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Essex County Council (23 011 983)
Statement Upheld Special educational needs 06-Mar-2024
Summary: There was a sixteen week delay in the Council issuing an amended final EHC Plan after an annual review meeting. There was also a failure to resolve the complaint at local level. This caused injustice. The Council will apologise, make a symbolic payment and consider service improvements.
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Essex County Council (23 016 413)
Statement Closed after initial enquiries School transport 05-Mar-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to change a named home to school transport provider for a child she cares for because there is insufficient evidence of fault, and we cannot achieve the outcome Mrs X wants.
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Essex County Council (23 015 715)
Statement Closed after initial enquiries Special educational needs 04-Mar-2024
Summary: We will not investigate Mr X’s complaint about delay after the annual reviews of his children’s Education Health and Care Plans. This is because the delay did not cause a personal injustice significant enough to warrant investigation. If Mr X wants to challenge the content of his children’s Education Health and Care Plans, he now has a right of appeal to a tribunal.
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Essex County Council (23 016 023)
Statement Upheld Special educational needs 04-Mar-2024
Summary: We will not investigate Mr X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to an appropriate remedy for the delay.
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Essex County Council (23 015 890)
Statement Closed after initial enquiries Transport 28-Feb-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Essex County Council (23 015 428)
Statement Upheld Special educational needs 28-Feb-2024
Summary: We will not investigate Miss X’s complaint about delay in the Council completing an Education, Health, and Care needs assessment for her child. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.