Decision search
Your search has 660 results
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Essex County Council (23 009 758)
Statement Closed after initial enquiries Other 21-Oct-2023
Summary: We will not investigate this complaint about how the Council handled a blue badge application. This is because there is not enough evidence of fault to warrant an investigation.
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Essex County Council (23 009 594)
Statement Closed after initial enquiries Street furniture and lighting 17-Oct-2023
Summary: We will not investigate this complaint about street lighting because there is not enough significant injustice to justify our involvement.
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Essex County Council (23 008 573)
Statement Closed after initial enquiries Charging 15-Oct-2023
Summary: We will not investigate Mr X’s complaint about a phone conversation he had with the Council about settling his mother’s unpaid care bill following her death. This is because an investigation by this office would not be able to add to the response already provided via the Council’s own investigation.
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Essex County Council (23 001 498)
Statement Upheld Charging 11-Oct-2023
Summary: The Council failed to ensure Miss Y received accurate invoices for domiciliary care services from a care agency commissioned by the Council. The Council delayed in acting on numerous complaints about this.
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Essex County Council (23 005 214)
Statement Upheld Special educational needs 11-Oct-2023
Summary: There was fault by the Council which delayed obtaining advice from an Educational Psychologist and delayed issuing Y’s final Education, Health and Care Plan. This caused avoidable distress, frustration and a delay in appeal rights. The Council will apologise, issue Y’s final plan and make payments set out in this statement.
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Essex County Council (23 008 967)
Statement Closed after initial enquiries School transport 10-Oct-2023
Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s appeal for taxi travel free school transport for her child Y. This is because we would be unlikely to find fault with the Council’s actions.
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Essex County Council (23 009 525)
Statement Closed after initial enquiries Highway repair and maintenance 10-Oct-2023
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider this complaint.
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Essex County Council (23 007 429)
Statement Closed after initial enquiries Direct payments 08-Oct-2023
Summary: We will not investigate this complaint about the Council’s decision not to award Mrs X with direct payments. This is because we would be unlikely to find fault with the Council’s actions.
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Essex County Council (23 007 604)
Statement Closed after initial enquiries Other 08-Oct-2023
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because there is not enough evidence of a fault to warrant an investigation.
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Essex County Council (23 007 956)
Statement Upheld Special educational needs 04-Oct-2023
Summary: We have upheld Ms X’s complaint about delays in her child’s Education, Health and Care needs assessment process. The Council has agreed to resolve the complaint by providing a proportionate remedy for the injustice caused. We will not investigate Ms X’s complaint about the content of her child’s Education, Health and Care plan. This is because she has a right of appeal to the SEND tribunal.