Decision search
Your search has 42 results
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Chelmsford City Council (22 009 160)
Statement Not upheld Allocations 11-Apr-2023
Summary: There was no fault in how the Council decided Miss X’s priority on the housing register. The Council properly considered her circumstances when she first applied to the housing register and requested a health and housing award. It also reviewed her banding when she asked it to, all while following its allocations policy.
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Chelmsford City Council (22 010 096)
Statement Closed after initial enquiries Refuse and recycling 22-Nov-2022
Summary: We will not investigate this complaint about problems with the recycling collections. This is because there is insufficient evidence of fault and injustice.
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Chelmsford City Council (22 007 423)
Statement Closed after initial enquiries Licensing 27-Oct-2022
Summary: We will not investigate this complaint about steps in the Council’s handling of a caravan park licence application. This is because the Council has not yet issued a licence so there is not enough evidence of it being at fault, and the complainant has not yet suffered injustice which could form the basis of a complaint as required by law. We have no powers to intervene in ongoing matters or speculate about what might or might not happen in future.
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Chelmsford City Council (22 007 325)
Statement Closed after initial enquiries Homelessness 02-Oct-2022
Summary: A woman complained that the Council had unreasonably decided to end its homelessness duty in her case after she refused an offer of accommodation. But we will not investigate this matter because the woman has separate review and appeal rights she can use to dispute the Council’s decision, and we could not provide the result she wants from her complaint.
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Chelmsford City Council (22 006 450)
Statement Closed after initial enquiries Local welfare payments 05-Sep-2022
Summary: We will not investigate this complaint about the Council not paying Mr X the council tax rebate for energy costs. There is not enough evidence of fault by the Council.
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Chelmsford City Council (22 003 862)
Statement Closed after initial enquiries Planning applications 14-Aug-2022
Summary: We will not investigate Mrs X’s complaint about the Council’s planning process leading to its decision to grant permission for a new house near her property. There is not enough evidence of fault by the Council in its decision-making process which would have affected the planning outcome to warrant us investigating. We will also not investigate Mrs X’s complaint about the Council’s responses to her concerns and complaints because we are not investigating the core issue which gave rise to the complaint.
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Chelmsford City Council (22 001 492)
Statement Upheld Homelessness 09-Aug-2022
Summary: Miss X complained about how the Council dealt with her homelessness application. There was no fault in how the Council offered, and ended its duty to arrange, interim accommodation, gave Miss X advice about its housing allocation scheme or communicated with her. There was fault in how the Council first decided Miss X was not homeless. The resulting delay caused Miss X avoidable distress and uncertainty for which the Council agreed to apologise and pay a financial remedy. The Council also agreed to remind its staff to properly consider affordability in homelessness cases.
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Chelmsford City Council (22 004 547)
Statement Closed after initial enquiries Land 24-Jul-2022
Summary: We will not investigate this complaint about the Council’s decision to tell Ms X to remove fencing at her property. This is because she has a right of appeal to the Planning Inspector and there is no reason why she cannot use this if she is unhappy with the Council’s decision.
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Chelmsford City Council (22 001 314)
Statement Closed after initial enquiries Disabled facilities grants 26-Jun-2022
Summary: We will not investigate this complaint that work caried out under a Disabled Facilities Grant was not completed. That is because there is insufficient evidence of fault to justify our involvement.
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Chelmsford City Council (21 012 676)
Statement Not upheld Noise 06-Jun-2022
Summary: Mr X complained the Council failed to prevent the noise nuisance caused by the pub next door to his property. Mr X also complained the Council failed to take suitable enforcement action in response to the pub installing unauthorised structures in the pub garden. Mr X also complained about the merits of the Council’s decision not to install double-yellow lines in the village. The Ombudsman does not find fault with the actions or decisions of the Council. Despite no fault, the Ombudsman recommended the Council installed noise monitoring equipment into Mr X’s property given the ongoing nature of his complaint. The Council accepted this recommendation.