Decision search
Your search has 56 results
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Cambridge City Council (21 013 703)
Statement Closed after initial enquiries Trees 19-Jan-2022
Summary: We will not investigate this complaint about a remedial notice issued under high hedges legislation. Ms X exercised her right of appeal to the Planning Inspectorate and the matter is outside our jurisdiction.
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Cambridge City Council (21 002 983)
Statement Not upheld Covid-19 19-Nov-2021
Summary: There was no fault in how the Council publicised or administered its additional restrictions grant scheme. It was entitled to review and amend the scheme, and it has provided clear reasons for why it did so. For this reason, we have completed our investigation.
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Cambridge City Council (21 009 582)
Statement Closed after initial enquiries Trees 10-Nov-2021
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with a privately-owned tree next to one of its parks. There is not enough evidence of fault in the Council’s decision-making process, or of a significant personal injustice to Dr X, to warrant us investigating.
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Cambridge City Council (20 008 600)
Statement Upheld Other 14-Oct-2021
Summary: Mr D complains about how the Council used rat poison at his home, which he says which he says his dog came into contact with, resulting in veterinary fees. We have found there was fault causing injustice. The Council should forward Mr D’s claim for a refund of vets’ fees to its insurer and pay him £100 to acknowledge the time and trouble he has been caused.
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Cambridge City Council (21 009 887)
Statement Closed after initial enquiries Planning applications 07-Oct-2021
Summary: We will not investigate Mr B’s complaint that the Council has delayed deciding his planning application. This is because it was reasonable for Mr B to appeal to the planning inspector.
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Cambridge City Council (20 008 268)
Statement Upheld Planning applications 24-Aug-2021
Summary: the complainant complained the Council failed to properly consider a planning amendment that has significantly affected her home. The Council accepts it failed to recognise a significant change to the plans and offered a remedy. We found the Council at fault and the Council agreed to the increased remedy we recommended.
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Cambridge City Council (20 010 732)
Statement Upheld Land 08-Jul-2021
Summary: We will not investigate Mr Y’s complaints about trespass and the determination of his boundary because these are matters which we consider should be settled by the courts. Furthermore, the matter has been ongoing for more than 12 months and Mr Y could have complained to us sooner. We will not investigate Mr Y’s claim for criminal damage because we cannot determine whether a crime has occurred and there are other agencies better placed to investigate. Mr Y also complains about other related matters, including the Council’s conduct and its handling of his complaint, but we have not investigated the underlying complaint so we will not investigate the related matters. However, we have investigated the Council’s application of its policy about ‘Unreasonable and Unreasonably Persistent Complainants’ and in our view, there is fault causing injustice to Mr Y.
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Cambridge City Council (20 011 482)
Statement Closed after initial enquiries Licensing 30-Apr-2021
Summary: A narrowboat owner complained about the way the Council had handled various matters in their case relating to their application for a mooring licence, council tax, and its communications with them. But we do not have grounds to investigate the complaint because some issues have now been resolved, some we have looked at previously, and there is no sign of fault by the Council which has caused the person an injustice in other respects.
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Cambridge City Council (20 001 391)
Statement Closed after initial enquiries Planning applications 02-Mar-2021
Summary: On the evidence currently available, we will not investigate this complaint about how the Council has dealt with Mr X’s planning application. This is because Mr X has a right to appeal to the Planning Inspector. Mr X can also contact the Information Commissioner’s Office if he is not satisfied with the Council’s response regarding an alleged data protection breach.
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Cambridge City Council (19 020 398)
Statement Not upheld Noise 09-Feb-2021
Summary: Ms D complains the Council failed to deal effectively with noise nuisance and anti-social behaviour from her downstairs neighbour. We have found no fault by the Council.