Decision search
Your search has 86 results
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Bracknell Forest Council (19 011 525)
Statement Not upheld Other 18-Aug-2020
Summary: Mr B complains the Council has not taken enforcement action against the removal of a hedgerow. He says this breaches legislation, national guidance and the Council’s local policies aimed at protecting biodiversity. The Ombudsman does not find fault in how the Council considered the planning application or whether to take enforcement action.
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Bracknell Forest Council (19 017 444)
Statement Upheld School transport 11-Aug-2020
Summary: The Ombudsman has discontinued his investigation into Mrs X’s complaint about the Council’s decision not to provide school transport for her son. The Council offered to pay Mrs X £500 to cover the costs of school transport which has resolved the outstanding issue and no further action by the Ombudsman is needed.
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Bracknell Forest Council (20 001 655)
Statement Closed after initial enquiries Health and safety 04-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council not taking enforcement action against the complainant’s employer. This is because he also unlikely to find fault with the way the Council acted in this case. The Ombudsman is also unlikely to determine the complainant had suffered a personal and significant injustice to the complainant.
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Bracknell Forest Council (19 020 825)
Statement Closed after initial enquiries Other 16-Apr-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the content of a Section 7 report and the conduct of the social workers who produced it. This is because it was reasonable for Miss X to raise her concerns in court. We have no jurisdiction to consider decisions taken in court.
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Bracknell Forest Council (19 010 117)
Statement Upheld Other 04-Mar-2020
Summary: Mrs X complains about the Council’s handling of her complaints under the statutory children’s complaints process. The Ombudsman finds the Council at fault. He recommends the Council makes a payment and takes action to consider Mrs X’s further complaints in line with the statutory guidance.
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Bracknell Forest Council (19 017 904)
Statement Closed after initial enquiries Councillor conduct and standards 28-Feb-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that a Councillor did not tell him they were going to object to his planning application. This is because the complaint is late and there is no good reason for the Ombudsman to disapply the law and investigate now. The substantive decision causing Mr X injustice was the Council’s refusal of planning permission, for which he had a right of appeal it would have been reasonable for him to use.
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Bracknell Forest Council (19 010 770)
Statement Not upheld Traffic management 27-Feb-2020
Summary: Mr and Mrs X complain about people parking next to their dropped kerb. They say this is illegal and obstructs they driveway. The Ombudsman does not find fault with the Council’s actions.
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Bracknell Forest Council (19 012 425)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to award a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
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Bracknell Forest Council (19 010 422)
Statement Closed after initial enquiries Private housing 06-Dec-2019
Summary: Ms B complains about the Council’s handling of matters relating to its direct action in clearing her garden. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Bracknell Forest Council (19 010 943)
Statement Closed after initial enquiries Special educational needs 25-Nov-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about an Educational Psychologist’s report. It was used in a Tribunal and it is reasonable to expect Mrs X to complain to the Health and Care Professions Council.